At a Glance
- Tasks: Lead investigations into emerging fraud patterns and develop strategies to mitigate risks.
- Company: Join a fast-growing tech company committed to diversity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams to drive proactive fraud prevention.
- Why this job: Make a real impact by tackling complex fraud challenges in a dynamic environment.
- Qualifications: Experience in fraud investigation and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
Fraud is constantly evolving. As our business grows, so do the ways bad actors seek to exploit our products, promotions, and operations. As the Senior Strategy & Operations Manager for Emerging Fraud & Abuse, you'll lead the discovery, investigation, and mitigation of new and evolving abuse vectors across our platform. Your mission is to identify risks before they become systemic, working across Product, Engineering, Data Science, Operations, Legal, and Policy to design scalable solutions that protect our customers, partners, and business. This isn't a role focused on running existing fraud programmes. It's about identifying what's next. You’ll combine deep analytical thinking with strategic problem solving to uncover emerging threats, quantify business impact, influence product strategy, and build new controls that keep us ahead of increasingly sophisticated fraudsters. If you enjoy solving ambiguous problems, following the data, and building solutions where no playbook exists, we'd love to hear from you.
What You'll Do
- Identify Emerging Abuse: Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes. Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies. Continuously scan for evolving risks, whether driven by organised fraud, policy loopholes, technological change, or new product launches.
- Build the Strategy: Define the roadmap for emerging fraud prevention across the business. Prioritise risks based on customer impact, financial exposure, operational complexity, and strategic importance. Develop business cases that influence investment in tooling, automation, machine learning, and product improvements.
- Turn Insights into Action: Lead complex investigations to understand how abuse occurs and where existing controls can be strengthened. Partner with Product, Engineering, and Data Science to design scalable prevention mechanisms rather than tactical fixes. Establish metrics that measure both emerging risk and the effectiveness of mitigation strategies.
- Drive Cross-Functional Execution: Act as the central point of coordination between Fraud, Product, Engineering, Trust & Safety, Customer Operations, Legal, Finance, and Data Science. Influence roadmaps to ensure fraud prevention is embedded into product development from the earliest stages. Support major product launches by identifying potential abuse scenarios and recommending preventative controls.
- Build Organisational Capability: Develop frameworks for identifying, prioritising, and responding to emerging threats. Improve how intelligence is shared across teams to ensure new attack patterns are detected and mitigated quickly. Help foster a culture of proactive fraud prevention across the organisation.
What We’re Looking For
We’re looking for someone who thrives in ambiguity and enjoys solving complex, high-impact business problems. You’ll likely come from fraud, trust & safety, cybersecurity, payments, marketplaces, fintech, consulting, or another analytical environment where you’ve been responsible for identifying and solving new risks. You’ll bring:
- Experience investigating complex fraud, abuse, or operational risk problems
- Strong analytical skills with SQL and the ability to work comfortably with large datasets
- A structured approach to solving ambiguous problems with limited information
- Experience influencing Product, Engineering, and Data Science teams without direct authority
- The ability to translate technical findings into clear business recommendations
- Strong commercial judgement and an understanding of balancing customer experience with risk mitigation
- Experience in experimentation, machine learning, fraud detection, marketplace integrity, or trust and safety is advantageous but not essential
You’ll thrive here if you...
- Love solving problems that don’t have an obvious answer
- Are naturally curious and enjoy uncovering hidden patterns in data
- Think like both an investigator and a strategist
- Can connect technical detail with commercial impact
- Influence through evidence rather than hierarchy
- Stay ahead of emerging technologies and evolving fraud techniques
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Strategy & Operations Manager – Emerging Fraud & Abuse employer: Jackalope Digital LLC
At CreatorIQ, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that prioritises collaboration, innovation, and personal growth. Our London office offers a hybrid work model, allowing for flexibility while ensuring strong team connections, and we provide comprehensive benefits including generous vacation days, wellness allowances, and stock options. Join us to be part of a diverse team dedicated to transforming the marketing industry and making a meaningful impact together.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Operations Manager – Emerging Fraud & Abuse
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Jackalope Digital LLC looking for candidates who are engaged and informed.
We think you need these skills to ace Strategy & Operations Manager – Emerging Fraud & Abuse
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Jackalope Digital LLC. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Jackalope Digital LLC
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Jackalope Digital LLC’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
