Lendable is seeking a Senior Complaints Operations Manager to lead the complaints function across multiple product lines, reporting to the Director of Complaints, Fraud and Financial Crime. You will drive strategic direction, ensure FCA DISP compliance, and foster a data-driven, high-performance team culture.
In this role you will own root-cause analysis, remediation programs, and cross-functional partnerships to improve customer outcomes while leveraging in-house tech and AI to speed resolution
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Senior Complaints Operations Leader (Hybrid) employer: Jackalope Digital LLC
MoonPay is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to lead innovative projects in real-time fraud detection while working alongside talented professionals. The company offers competitive benefits and a commitment to high-velocity delivery, making it an ideal place for those seeking meaningful and rewarding employment.
