Fanatics Commerce is seeking a Director of Fan Services to lead the customer service organization across first and second line teams, owning the budget, headcount planning, and vendor relationships. You will collaborate with global teams to prioritize activity for partners and fans, delivering KPI-driven strategies and continuous improvement across channels.
The role requires extensive experience in omni-channel customer operations, senior stakeholder communication, and a track record of driving
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Director, Fan Services & Customer Experience in Manchester employer: Jackalope Digital LLC
MoonPay is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to lead innovative projects in real-time fraud detection while working alongside talented professionals. The company offers competitive benefits and a commitment to high-velocity delivery, making it an ideal place for those seeking meaningful and rewarding employment.
