At a Glance
- Tasks: Manage the rider onboarding journey and optimise workflows for a smooth process.
- Company: Join Deliveroo, a fast-growing company transforming shopping and dining experiences.
- Benefits: Flexible shifts, hybrid work model, and opportunities for professional growth.
- Other info: Inclusive culture that values diversity and supports your best work.
- Why this job: Make a real impact on rider experiences and customer satisfaction every day.
- Qualifications: Fluent in English and French, with strong communication and problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Location: London, UK - Hybrid (3 days in office, 2 days remote)
Working pattern: flexible shift patterns, including a requirement to work 2 weekends every month
Language: English and French proficiency required
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We’re looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.
What You’ll Be Doing
- Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand.
- Monitor supply pacing and pipeline metrics across assigned markets, taking proactive steps to keep recruitment targets on track.
- Coordinate daily with external vendors and internal teams to align on operational focuses, track task completion, and resolve blockers.
- Audit and optimise onboarding workflows, identifying system inefficiencies and proposing practical solutions to improve funnel conversion.
- Support cross-market supply pipelines, acting as a reliable operational expert to assist various international markets with their unique onboarding flows.
What You’ll Need to Thrive
- Fluency in written and spoken English and French
- Proven ability to communicate clearly and concisely across diverse teams, stakeholders, and external vendor partners.
- Strong process-orientation and attention to detail, with a track record of successfully managing and optimising complex workflows.
- Demonstrated analytical and problem-solving skills, with the ability to identify operational bottlenecks and propose practical solutions.
- Thrives in fast-paced, dynamic environments, showing adaptability to changing priorities and a continuous learning mindset.
- Familiarity with digital tools such as Salesforce (CRM) or Google Sheets for data tracking and reporting is an advantage.
Why Join Us?
- At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.
- Make a visible impact every day. Your work directly improves outcomes for customers, riders and restaurant partners.
- Grow through ownership. Take responsibility for complex cases and help shape improvements to how we operate.
- Develop deep operational expertise. Work across teams and markets to build strong regulatory and service knowledge.
- Deliver together in an inclusive culture. Collaborative, values-driven teams that support how you work best.
We aim to create a fair interview process that lets your skills shine. Learn more about how we hire here.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
Rider Onboarding Operations Representative in London employer: Jackalope Digital LLC
MoonPay is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to lead innovative projects in real-time fraud detection while working alongside talented professionals. The company offers competitive benefits and a commitment to high-velocity delivery, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Rider Onboarding Operations Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jackalope Digital LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jackalope Digital LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rider Onboarding Operations Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jackalope Digital LLC:Your cover letter is your chance to shine! Tell us why you want to work at Jackalope Digital LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jackalope Digital LLC!
How to prepare for a job interview at Jackalope Digital LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
