Implementation Lead - Secondary Care in London

Accurx is where conversations happen with and about patients in the NHS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

The challenges you’ll solve as an Implementation Lead:

• Scaling secondary care delivery: Overseeing the pipeline from won tenders and pilots into seamless, large-scale contract conversions across hospitals and care systems.
• Driving critical user activations: Aligning the team to hit our high-impact target of 15,000 user activations on Accurx Scribe contracts by the end of Q3.
• Optimising time to value: Obsessing over activation metrics and data quality to ensure our implementation playbooks and deployment activities are scalable and fit for purpose.
• Leading and coaching a high-performing team: Managing and coaching your direct reports, setting a clear data-driven direction, and defining what excellence looks like in secondary care implementation.
• Navigating cross-functional handovers: Structuring seamless collaboration and clear ownership boundaries between Business Development, Transformation, Implementation, and Customer Success.
• Championing data and AI capability: Resolving data quality and visualisation issues to make insights highly meaningful for deployment owners, while introducing AI-driven approaches to elevate the team's operational maturity.

You should apply if:

• You are intensely data-driven and possess an analytical mindset that prioritises metrics and measurable outcomes over basic activity tracking.
• You have proven line management experience leading, coaching, and developing teams.
• You bring strong commercial acumen and business sense, developed within a SaaS or fast-paced, high-growth technology environment.
• You bring a fresh perspective from outside the healthcare sector and have the confidence to question traditional approaches and challenge the status quo.
• You are an inspiring leader who is highly comfortable with ambiguity, navigating organisational change, and establishing order in a rapidly scaling team.
• You have a strong comfort level with AI tools and are excited to demonstrate how to leverage AI capabilities to raise the team's efficiency.
• You excel at cross-functional relationship building, particularly when managing complex project handovers and aligning diverse stakeholders.

What’s in it for me?

• You’ll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Solve Healthcare Productivity.
• £70,000 - £90,000 salary + share options up to £30,000.
• Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life.
• Flexible Working: We are an office first culture and ask that you’re in our Shoreditch office 3 days a week, with core hours of 10am-4pm.
• Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year.
• Family matters: We offer enhanced parental leave, fertility support and parental loss support.
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!