GTM Operations Analyst

We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

The role is a commercially focused GTM Operations role supporting Heidi’s UK and European markets. You’ll report to the Head of GTM Operations and work closely with leaders across Sales, Customer Success, Marketing and Finance, as well as our central Analytics and GTM Engineering teams. Your job is to turn commercial direction into an operating model the region can actually use.

What you’ll do:

• Turn commercial plans into working operations. Partner with the Head of GTM Operations and regional leaders to operationalise decisions on segmentation, territories, coverage, capacity, quotas and commissions.
• Build the models, processes and operating cadences that allow teams to execute them consistently.
• Connect the full customer lifecycle. Build and improve the processes between Marketing, Sales and Customer Success, from lead management and pipeline creation through onboarding, adoption, renewal and expansion.
• Make ownership and handoffs clear, and ensure each team has the information it needs from the others.
• Strengthen commercial execution. Improve how we inspect pipeline, forecast revenue and understand customer health, retention and growth.
• Use data to support commercial decisions. Query existing datasets in Databricks, build reporting in Omni and connect CRM, product and commercial data to understand performance.
• Keep the GTM engine running. Maintain HubSpot and the regional GTM stack, including pipelines, routing, workflows, reporting and data quality.

What you'll need:

• Hands-on GTM Operations experience. You’ve worked in GTM Operations, Revenue Operations or Sales Operations and have practical experience with core processes such as forecasting, territory and quota planning, lifecycle management and CRM workflows.
• Strong commercial judgement. You can reason across Marketing, Sales and Customer Success, understand the drivers of acquisition, conversion, adoption, retention and expansion.
• Confident with data. You can write SQL, navigate a warehouse such as Databricks and work with a BI tool such as Omni.
• A strong, credible operator. You can take an agreed commercial approach and turn it into a workable model, process or system change.
• A practical, tool-fluent systems thinker. You understand how process, data, tooling and team behaviour interact.

How we show up:

• Build for the next decade, not next quarter.
• Lead, don't wait.
• Follow the evidence.
• Own the outcome.
• Ship, measure, go again.
• Live in clinicians' reality.

Why Heidi? You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health.

Our Benefits:

• Equity from day one.
• Your health, covered.
• Global parental leave.
• Fertility support.
• Learning & development.
• Home office budget.
• Recharge days after major milestones.
• Work from anywhere for up to 4 weeks per year.
• Clinical leave.
• Flexibility that works.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.