Associate, Legal Operations

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

We are looking for a skilled, tech-savvy Legal Operations Specialist to join our fast-paced legal team. As a core member of the department within a leading payment processing company, you will help drive operational excellence, scale our legal tech stack, and streamline workflows. The ideal candidate helps bridge the gap between legal expertise, technology, and data-driven efficiency. You will be responsible for managing our complex contract ecosystems, optimising team collaboration tools, and leveraging Artificial Intelligence (AI) to design modern, automated legal processes.

Key Responsibilities

• Legal Tech Stack & Automation Strategy: Support the administration, integration, and continuous improvement of our legal technology tools, with a heavy emphasis on Contract Lifecycle Management (CLM) systems.
• Atlassian Ecosystem: Support the legal department's Jira infrastructure, including assisting with the design, maintenance, and optimisation of workflows in Jira Service Management (JSM) for legal intake.
• AI & Process Engineering: Proactively identify opportunities to embed AI and machine learning tools into everyday legal operations.
• Workflow Optimisation: Evaluate existing legal processes, identify bottlenecks in the payment processing legal pipeline, and engineer streamlined, scalable workflows.
• Data Analytics & Reporting: Design dashboards and generate metrics within Jira and CLM tools to track legal spend, turnaround times, contract volumes, and team capacity.
• Vendor & Resource Support: Help manage relationships with legal tech vendors and ensure the team is maximising the value of industry resources.

Required Experience & Qualifications

• Minimum of 1 year of experience in Legal Operations, ideally within a fintech, payment processing, or highly regulated corporate environment.
• Experience working with enterprise CLM systems, including template building and workflow routing.
• Good working knowledge of Jira, specifically designing custom workflows, queues, and SLAs in JSM.
• Experience using generative AI tools, prompt engineering, or AI-backed legal tech features.
• General understanding of the legal operational challenges unique to payment processing, financial services, or tech companies.

Preferred Skills & Core Competencies

• Tech-Forward Mindset: Look for ways to make tools communicate with each other.
• Problem-Solving & Agility: Ability to thrive in a high-volume, rapidly changing corporate environment.
• Project Management: Strong organisational skills with a proven ability to manage multiple tech implementation projects simultaneously.
• Collaboration & Communication: Exceptional ability to translate complex technical or legal requirements into clear, user-friendly processes.

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognised for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.