At a Glance
- Tasks: Lead and manage exciting congress events, ensuring seamless execution and client satisfaction.
- Company: Join Jack Morton, a bold and innovative brand experience agency.
- Benefits: Competitive salary, growth opportunities, and a collaborative work culture.
- Other info: Be part of a team that values curiosity, collaboration, and continuous improvement.
- Why this job: Shape impactful brand experiences and drive innovation in a dynamic environment.
- Qualifications: 7+ years in event management with strong client relationship skills.
The predicted salary is between 60000 - 80000 £ per year.
Experience Without Limits. Come shape the future of brand experience. At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences. That takes a team that’s bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you’ll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it. Experience without limits — in your work, your growth, and your impact.
The Congress Account Lead is responsible for the leadership, delivery, and commercial performance of a congress portfolio. Acting as the primary senior contact for the client, the role ensures seamless planning and execution of national, regional, and international congresses while driving innovation, process excellence, and stakeholder satisfaction. The Congress Account Lead serves as the bridge between client objectives and agency delivery teams, ensuring all congress activities support business goals, regulatory requirements, and attendee engagement objectives. This role reports directly into the Account Director who has overall responsibility for this client.
Key responsibilities and accountabilities:
- Client Leadership & Relationship Management: Serve as the senior day-to-day contact for congress stakeholders. Provide strategic counsel and recommendations to support congress objectives. Support regular governance meetings, business reviews, and planning sessions. Identify opportunities to improve service delivery and expand scope of support.
- Congress Strategy & Planning: Develop annual congress engagement strategies aligned with client priorities. Support congress planning from brief through execution and close-out. Ensure consistency across all congress touchpoints including symposia, advisory boards, booths, investigator meetings, hospitality, and internal team meetings. Coordinate multi-workstream delivery across internal and external stakeholders. Drive innovation, attendee engagement, and experience design.
- Account & Programme Management: Oversee multiple congresses simultaneously across regions and therapeutic areas. Ensure project plans, timelines, budgets, and risk management processes are maintained. Monitor programme performance against agreed KPIs and SLAs. Escalate and resolve issues proactively. Ensure compliance with client policies, industry regulations, and agency standards. Support development of long-term account growth plans.
- Financial Management: Own congress budget management and forecasting. Monitor profitability, resource allocation, and commercial performance. Approve estimates, reconciliations, and final financial reporting. Identify efficiencies and cost-saving opportunities.
- Team Leadership: Lead cross-functional delivery teams including event managers, delegate managers/registration specialists, production, logistics, and suppliers. Provide coaching, mentoring, and performance management. Support resource planning and workload management. Foster a culture of collaboration, accountability, and continuous improvement.
- Stakeholder Management: Coordinate with internal client teams, venues, congress organisers, suppliers, and third-party partners (where applicable). Manage complex stakeholder environments and competing priorities. Ensure clear communication and alignment throughout the congress lifecycle. Deliver programme reporting and executive summaries. Analyse attendee engagement, budget performance, and operational metrics. Use data and insights to optimise future congress strategies.
Key Skills & Experience:
- 7+ years experience in congress, meetings and events, healthcare communications, or pharmaceutical event management.
- Experience managing large-scale international congresses.
- Strong client relationship management skills.
- Budget management and financial oversight experience.
- Proven ability to lead cross-functional teams.
- Excellent communication and presentation skills.
- Strong understanding of pharmaceutical compliance and congress regulations.
Congress Account Lead in London employer: Jack Morton Worldwide
At Jack Morton, we pride ourselves on fostering a dynamic and inclusive work culture where creativity and collaboration thrive. As a Congress Account Lead, you will have the opportunity to lead impactful projects while benefiting from our commitment to employee growth through continuous learning and mentorship. Located in a vibrant environment, we offer competitive benefits and a supportive atmosphere that encourages bold ideas and innovative thinking, making it an exceptional place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Congress Account Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent projects and how they align with your skills. We want you to walk in feeling confident and ready to showcase how you can contribute to their mission of creating impactful brand experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable with common questions. We believe that the more you practice, the more natural you'll feel during the real deal.
✨Tip Number 4
Follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend reiterating your interest and highlighting a key point from your conversation to keep you fresh in their minds.
We think you need these skills to ace Congress Account Lead in London
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! We love candidates who are eager to learn and explore new ideas. Share examples of how you've pushed boundaries in your previous roles.
Be Bold in Your Approach:Don’t be afraid to showcase your boldness! Use your application to highlight innovative solutions you've implemented in past projects. We want to see how you can raise the bar in our team.
Tailor Your Application:Make sure to tailor your application to the Congress Account Lead role. Highlight your experience with congresses and client management, and connect your skills directly to the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jack Morton Worldwide
✨Know Your Congress Inside Out
Before the interview, dive deep into the specifics of congress management and the latest trends in experiential marketing. Familiarise yourself with Jack Morton's recent projects and how they align with their mission to create impactful brand experiences. This will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
As a Congress Account Lead, you'll be expected to lead cross-functional teams. Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight your ability to foster collaboration and drive results, as this aligns perfectly with the company's culture of teamwork and accountability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex stakeholder environments. Think of scenarios where you've had to manage competing priorities or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Financial Acumen
Since budget management is a key responsibility, be ready to discuss your experience with financial oversight. Bring examples of how you've managed budgets in previous roles, identified cost-saving opportunities, and ensured profitability. This will reassure them of your capability to handle the financial aspects of the position.
