Event Management Lead - Maternity Leave Cover (Health Care) in Leatherhead

• Event Management Lead - Maternity Leave Cover (Health Care)
• Leatherhead, England, United Kingdom

Experience Without Limits

Come shape the future of brand experience.

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve.

We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one.

We build on each other's ideas, challenge conventions, and show up for one another every day.

Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared.

Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

• Reporting to: Ops Lead / Snr Operations Lead
• Team: Life Sciences

Job purpose

To oversee the successful execution of all project and event delivery and manage the assigned team.

Ensure implementation of best practices and procedures within the operations structure, guaranteeing we deliver operational excellence in everything we do.

To work with the leadership team to support cohesiveness, motivation and foster a proactive coaching environment within the operations team.

This role plays a pivotal role in orchestrating and executing pharmaceutical events, including congresses, investigator meetings, and advisory boards.

This position demands a strategic thinker, effective communicator, and meticulous organiser with a proven track record in the Life Sciences and pharmaceutical events industry.

Key responsibilities and accountabilities

• Client Management
• Attend client meetings, calls and reviews on a regular basis or as required.
• Prepare appropriate statistical information and reports.
• Provide oversight support to team on key agreed SLAs/ KPIs and ability to suggest recommendations/ solutions if these are not met to minimise financial impact to Touch.
• Attend F2F meetings with clients.
• You will oversee the full book of work and be accountable for all project specific delivery elements within congresses and events.
• Support withplanning and development of all project/ event activities in partnership with Account Leads.
• Oversee the assigned project team, providing guidance and support to foster a collaborative and motivated environment.
• Work closely with the team to enhance their delivery efforts.
• Ensure the implementation of best practices and procedures within the operations structure, striving for operational excellence in all aspects of project delivery.
• Ensure all client-specific SLAs and process requirements are included in the management of the project where required.
• Work with the Senior Ops Lead/Ops Lead & Governance Lead to enhance and revise operations policies, procedures to update and revise, to ensure the ongoing successful delivery of all projects/ events.
• Manage and implement client and Impact XM (all service areas) project objectives, ensuring initial team briefings take place and ongoing project meetings are implemented as and when required to ensure profitable and successful delivery of all events within agreed timeframes.
• Evaluate each programme for effective scope management.
• Manage, update and train the team in the completion of operational Impact XM process within the PROJECT LAB 360 to ensureprojects aredelivered efficiently and within appropriate timelines.
• Ensure events are delivered within budget and meet expectations.
• Support Governance and Training lead with lunch and learns/ training when new processes are received/ refresher training is required.
• Attend onsite events where applicable to ensure we are delivering to the highest standards.
• Event Responsibility
• Lead and direct highly complex projects ensuring the highest quality standards are upheld throughout the project’s life cycle, with minimal supervision.
• Full comprehension of the scope and project objectives and establish clear roles and responsibilities for project team members.
• Set, communicate, and drive timelines and priorities within each project.

Effectively preventing or managing any associated risks if clients/internal project teams are unable to keep to timelines.

• Champion and adhere to Touch best practices and use of Touch project management tools.
• Lead regular project status meetings throughout project life cycle and ensure clear and fluid lines of communication between client stakeholders and internal departments are deployed.
• Build and maintain effective strategic supplier relationships, negotiating beneficial rates and terms, manage contracting and ongoing communications with all third-party suppliers, leveraging volume discounts, undertaking contract reviews, and checking emergency procedures.

Ensure all third-party suppliers understand the key event objectives and adhere to touch or client prescribed service levels.

• Maximise revenue opportunities on all projects (Impact XM amplified services)
• Workstream management – strong understanding and can speak confidently to all workstream products, services, and responsibilities to effectively manage timelines for all workstreams internally as well as confidently manage client expectations/deadlines.
• Project resource management – dynamic management of project team capacity and ensuring sufficient levels of support are allocated to your job.
• Lead onsite management of project (virtual or live) to include but not limited to
• Conduct full staff briefing when arrive onsite (including walkthrough slides)
• Conduct full client walkthrough.
• Schedule and conduct all hotel / supplier pre cons (live only)
• Daily staff & client briefing (confirming in writing to the team any changes to the schedule/ action plan for the day ahead)
• Oversight of every workstream
• Ability to fire fight and problem solve when challenges arise.
• Ability to jump into all onsite roles at any time and deliver.
• Dynamic risk assessment and emergency planning
• Hosting of client team where required.
• Full onsite debrief with all suppliers (preparing for reconciliation and client debrief)
• Conduct full debrief with internal team prior to client de brief and provide live examples of where improvements can be made.
• Manage any post event reporting requirements within the timeframe supplied.
• Lead and execute client specific SLA’s and process requirements.
• Ensure compliance with all client privacy
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