Business Process & Integration, Senior Lead

Experience Without Limits. Come shape the future of brand experience. At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections. That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it. Experience without limits—in your work, your growth, and your impact.

12-Month Fixed-Term Contract. We are pleased to announce that we are seeking a Business Process & Integration, Senior Lead to join our team on a fixed-term contract. In this role, you will lead initiatives focused on process improvement, documentation, training, and the adoption of systems and tools - helping our teams across markets outside North America (NAM) operate with greater clarity, consistency, and efficiency. You will work closely with the SVP of Business Integration and Process and our global counterparts to translate strategic priorities into practical, scalable processes and support integration activities across the organisation. Your expertise and insights will be critical in identifying local market needs while ensuring alignment with global standards, processes, and priorities. Success in this role will require exceptional stakeholder management and communication skills, together with the ability to build alignment, influence change, and navigate complexity. You will be expected to engage confidently with senior leadership, present clear recommendations, and communicate progress and outcomes effectively. This is an exciting opportunity for an experienced leader to help shape how we work across markets outside North America (NAM), driving greater integration, consistency, and operational effectiveness.

Key Responsibilities

• Drive Process Improvement
• Lead cross-functional process improvement initiatives.
• Collaborate with stakeholders to understand current workflows, identify gaps and breakdowns, and propose actionable improvements.
• Design and implement streamlined, efficient processes that can scale with our business.
• Ensure processes align with global standards and frameworks.
• Track adoption and impact, utilizing feedback and data to refine processes as necessary.
• Identify and resolve issues that lead to confusion, duplication, or unnecessary effort.
• Serve as a key point of contact for teams seeking clarity on processes and operational methods.
• Partner with global counterparts to establish consistent roles, processes, and operational methods across markets.
• Advocate for the needs of markets outside NAM in global process design and prioritization.
• Build stakeholder alignment and influence the adoption of new or modified operational methods.
• Support Training & Change Management
• Act as a subject matter expert on processes, templates, tools, and standards.
• Develop and deliver engaging training for new processes, systems, tools, and operational methods.
• Translate global priorities into practical guidance that resonates with local teams while considering the broader strategy.
• Anticipate resistance and support teams through transitions.
• Clearly communicate changes, their significance, and expectations.
• Facilitate consistent adoption of global standards across markets outside NAM.
• Measure training effectiveness and refine materials based on feedback and adoption needs.
• Build Tools, Templates & Documentation
• Create and maintain playbooks, training materials, templates, toolkits, and process documentation.
• Assist teams in documenting their processes and aligning them with global standards.
• Develop dashboards and status reports to ensure accurate tracking and transparency.
• Gather and document business requirements for new systems, tools, enhancements, and cross-functional workflows.
• Collaborate with business and technical stakeholders on system and tool development, testing, rollout, and adoption.
• Maintain process libraries, knowledge repositories, usage documentation, and governance standards.
• Translate complex processes and system requirements into clear, user-friendly guidance.
• Support Business Integration
• Facilitate integration activities, focusing on process integration, communication, and coordination.
• Evaluate current processes, systems, tools, and operational methods to identify opportunities for alignment, simplification, and consistency.
• Collaborate with the SVP of Business Integration and Process during integration activities to support communication, readiness, and execution.
• Act as a liaison between markets outside NAM and global stakeholders throughout integration initiatives.
• Identify local requirements, risks, dependencies, and readiness considerations that may impact implementation.
• Represent Jack Morton’s global priorities while thoughtfully addressing regional needs and considerations.
• Present integration updates, recommendations, risks, and decisions clearly and confidently to senior leadership.

What Success Looks Like

• Teams have clear, consistent, and effective operational methods.
• Processes are aligned with global standards while accommodating appropriate local market requirements.
• New and updated processes are adopted with minimal disruption to business and client delivery.
• Documentation is clear, current, and serves as a reliable source of truth.
• Training and rollout plans are practical, well-communicated, and effective.
• Systems, tools, and process changes are implemented with clear ownership, documentation, training, and ongoing support.
• Global and local teams collaborate effectively, with strong alignment on roles, processes, and priorities.
• Integration activities progress with clear communication, identified risks, and appropriate local readiness.
• The business experiences measurable improvements in clarity, consistency, efficiency, and adoption.

Skills & Experience

• 5+ years of experience in cross-functional project management, business process improvement, business integration, or a related field.
• Experience working across multiple teams, offices, markets, or geographies is preferred.
• Strong project management skills, with the ability to plan, execute, communicate, and drive work to completion.
• Proven ability to simplify complex workflows and transform them into clear, actionable processes.
• Experience developing process documentation, training materials, operational standards, and user guidance.
• Experience gathering business requirements and translating them into process, system, or tool enhancements.
• Experience supporting system implementations, rollouts, training, or organizational change.
• Strong stakeholder management skills, with the ability to influence and build alignment across diverse groups.
• Exceptional facilitation, communication, and presentation skills, including experience engaging senior leadership.
• Proficient in using project trackers, dashboards, reporting tools, and other systems to monitor progress and communicate status.
• A self-starter who can work independently, manage competing priorities, and maintain momentum in an ambiguous environment.

Soft Skills

• High emotional intelligence and the ability to build trust, understand stakeholder dynamics, and manage reactions to change.
• A clear and confident communicator who provides structure and clarity without overcomplicating.
• A strong listener who can gather feedback and translate it into meaningful improvements.
• Commercially minded, with an understanding of how processes impact margins, client delivery, and team effectiveness.
• Resilient, pragmatic, and composed under pressure.
• Inherently curious, with a continuous improvement mindset.
• Comfortable making progress with incomplete information and adapting as priorities evolve.
• Able to navigate differing opinions, build consensus, and drive decisions through to execution.
• Confidently challenge established methods respectfully and constructively.
• Culturally aware and adept at building effective relationships across functions, markets, and geographies.
• Able to balance local flexibility with the necessity for global consistency.
• Acts as an ambassador for Jack Morton, representing enterprise priorities while thoughtfully considering local business realities.

Why You’ll Love This Role

• Lead high-impact initiatives that enhance how Jack Morton operates across markets outside NAM.
• Play a significant role in translating global priorities into practical operational methods for international teams.
• Collaborate closely with senior leadership and global counterparts on process improvement and integration.
• Transform ideas and strategic priorities into tangible processes, tools, training, and change.
• Create practical resources and operational methods that leave a lasting impact.
• Gain extensive exposure to international markets, cross-functional teams, systems, and business integration.
• Witness the direct impact of your contributions as teams embrace clearer, more consistent, and effective operational methods.