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For Companies At a Glance
- Tasks: Manage customer orders, handle queries, and ensure top-notch service.
- Company: Join LSI-Germany GmbH, part of Jack Link's, a leading meat snacks manufacturer.
- Benefits: Enjoy team events, performance bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team shaping the future of food industry with your ideas.
- Qualifications: Bachelor's degree and 3+ years in Senior Customer Service; FMCG experience is a plus.
- Other info: Flat hierarchies and a culture of collaboration await you!
The predicted salary is between 36000 - 60000 £ per year.
Company Description
LSI-Germany GmbH is part of Jack Link\’s, an internationally active manufacturer of meat snacks. Jack Link\’s is a family business founded in the USA and, as the North American market leader, employs around 4,500 people worldwide. The product portfolio includes over 100 different meat snack products, which are sold in more than 40 countries.
LSI-Germany GmbH in Ansbach produces all BiFi and Peperami brand products, which enjoy cult status as market leaders in their segment and have a loyal customer base.
Job Description
- Order Management: Overseeing, recording and processing customer order in an efficient manner, based on predefined processes (incoming via mail, EDI etc.), pro-actively providing order status updates.
- Coordination: Allocating and following up on all activities within the end-to-end process. Ensuring all relevant parties are up to speed and actions are taken in a timely and correct manner.
- Customer Relations: Handling all customer queries via telephone mail or chat with a focus on building long-term relations and exceeding expectations.
- Customer Service Excellence: Monitoring OTC activities within the (cross-functional) team, continuously seeking alignment and timely follow up; Ensures ‘one voice’ to the customer.
- Claim Handling: Obtaining and analyzing data to assess the validity of complaints and determine possible causes. Suggests pragmatic solutions for the customer as well as optimizing processes to avoid repetition.
- Data Management: Processing information in a diligent manner, building and maintaining reliable (Master) data to build upon.
- Reporting: Building and analyzing reports (debit, credit, customer feedback etc.) addressing failed outputs and defining feasible improvement actions.
- Compliance: Ensures compliance with company policies and relevant regulations.
- Process Improvement: Identifies process improvements opportunities and suggests pragmatic and feasible changes; balances effectiveness and customer satisfaction throughout all processes.
- Employee development: Contributes to the development of peers within the team. Keeps the Manager informed on development opportunities.
Qualifications
- Education: Bachelor’s degree in Commercial or Business Economics (or comparable)
- Experience: 3 years+ of experience in a Senior Customer Service role and Experience in (an international) FMCG company is a plus
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Ensures Accountability: Holds self and others accountable to meet commitments
- Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Customer Focused Approah: Understand the needs of the customer and act on that
- Strengthens Customer Connections: Pro-actively reaching out to customers by phone or e-mail and providing exceptional and consistent service.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Collaborates: Builds partnerships and works collaboratively with peers to meet shared objectives.
- Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Skills:Strong analytical skills, In-depth knowledge of SAP/ ECC, S4HANA, Knowhow of process management (Lean), Advanced Excel skills, English proficiency (additional languages such as Polish, Spanish or French is a plus)
Additional Information
We are a dynamic and ambitious team with flat hierarchies that constantly faces new challenges and masters them together. With us there are no boring fruit baskets – you get:
- Team events
- An interesting and responsible job in a highly specialised growing plant in the food industry
- The opportunity to help shape your own work with personal ideas
- An appreciative and collegial atmosphere with a good working atmosphere
- Attractivesalaryandbenefits.Performance-basedpayandbonusopportunities.
Have we piqued your interest? We look forward to getting to know you!
Please send us your detailed application including salary expectations and starting date by email to Bewerbung.Ansbach@jacklinks.com
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Senior Customer Service Representative employer: Jack Link's Protein Snacks
Contact Detail:
Jack Link's Protein Snacks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Representative
✨Tip Number 1
Familiarise yourself with the specific products and brands that LSI-Germany GmbH produces, such as BiFi and Peperami. Understanding their market position and customer base will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience with order management systems, especially if you have worked with SAP or similar software. Be prepared to discuss how you've used these tools to improve efficiency in previous roles.
✨Tip Number 3
Showcase your ability to handle customer complaints effectively. Prepare examples of how you've turned negative customer experiences into positive outcomes, as this aligns with their focus on customer relations.
✨Tip Number 4
Emphasise your collaborative skills and how you've worked with cross-functional teams in the past. This is crucial for the role, so be ready to share specific instances where teamwork led to successful results.
We think you need these skills to ace Senior Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in an international FMCG context. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-term relationships. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: Emphasise your analytical skills, knowledge of SAP/ECC, and process management expertise. If you speak additional languages, be sure to mention them as they can set you apart from other candidates.
Showcase Your Team Spirit: In your application, illustrate your collaborative nature and how you've contributed to team success in past positions. This aligns with the company's emphasis on teamwork and employee development.
How to prepare for a job interview at Jack Link's Protein Snacks
✨Know the Company Inside Out
Before your interview, make sure to research LSI-Germany GmbH and Jack Link's thoroughly. Understand their product portfolio, especially the BiFi and Peperami brands, and be prepared to discuss how your experience aligns with their customer service values.
✨Demonstrate Your Customer Focus
As a Senior Customer Service Representative, showcasing your customer-centric approach is crucial. Prepare examples of how you've built long-term relationships with customers and exceeded their expectations in previous roles.
✨Highlight Your Analytical Skills
Given the emphasis on data management and reporting in the job description, be ready to discuss your analytical skills. Share specific instances where you've used data to improve processes or resolve customer issues effectively.
✨Showcase Your Process Improvement Mindset
The role requires identifying process improvement opportunities. Think of examples from your past where you suggested or implemented changes that enhanced efficiency or customer satisfaction, and be prepared to discuss these during the interview.
