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- Tasks: Support users on their wellness journeys and enhance their experiences with empathy and data.
- Company: A rapidly scaling healthtech company in Greater London.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a dynamic wellness environment.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Join a passionate team dedicated to improving user wellness experiences.
The predicted salary is between 36000 - 60000 £ per year.
A healthtech company in Greater London is looking for a dedicated professional to provide high-touch support to users on their wellness journeys. The ideal candidate will have experience in customer-facing roles, excellent communication skills, and a passion for using empathy and data to improve user experiences.
You will advocate for members, identify pain points, and collaborate with internal teams to enhance the platform while maintaining service quality. This is an opportunity to be part of a rapidly scaling organization in the wellness sector.
Wellness Experience Specialist employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellness Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your empathy skills! During interviews, share stories that highlight how you've used empathy to solve problems or improve user experiences. This will resonate with employers looking for someone who can connect with their users.
✨Tip Number 3
Prepare for role-play scenarios! Many companies, especially in customer-facing roles, might throw some situational questions your way. Practise responding to common challenges you might face as a Wellness Experience Specialist.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from passionate candidates who are eager to make a difference in the wellness sector. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Wellness Experience Specialist
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for wellness shine through! Share any personal experiences or insights that highlight your commitment to helping others on their wellness journeys.
Highlight Your Customer-Facing Experience: Make sure to emphasise your previous roles where you’ve interacted with customers. We want to see how you've used your communication skills to support users and resolve issues effectively.
Use Data to Tell Your Story: If you have experience using data to improve user experiences, don’t hold back! Include specific examples of how you’ve identified pain points and made impactful changes based on data insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our rapidly scaling organisation!
How to prepare for a job interview at Jack & Jill
✨Know Your Wellness Stuff
Make sure you brush up on the latest trends in wellness and healthtech. Familiarise yourself with the company's platform and think about how you can use empathy and data to enhance user experiences. This will show your passion for the role and help you connect with the interviewers.
✨Show Off Your Communication Skills
Since this role is all about high-touch support, practice articulating your thoughts clearly and confidently. Prepare examples from your past customer-facing roles where you successfully resolved issues or improved user experiences. This will demonstrate your ability to communicate effectively.
✨Be Ready to Advocate
Think about how you would advocate for users in various scenarios. Prepare to discuss specific pain points you've identified in previous roles and how you collaborated with teams to address them. This will highlight your proactive approach and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s mission, values, and future plans in the wellness sector. This shows your genuine interest in the role and helps you assess if the company aligns with your own values and career goals.
