Job Title
Strategic Account Manager
Salary
Not Disclosed + Equity
Company Description
Siena AI is a category-defining AI startup building the "Agent of Record" for CX, trusted by major consumer brands like Spanx and Brooklinen. Co-founded by former Gorgias leaders, the company provides a multi-agent stack that automates customer experience end-to-end, turning conversations into actionable signals for global e-commerce leaders.
Job Description
You will own the end-to-end commercial relationship for Siena's highest-value strategic accounts. Operating as part of an elite "pod" alongside a deployment strategist, you will drive net dollar retention, lead expansion negotiations, and build deep executive trust. This role is perfect for a technical, commercially-minded athlete who thrives in fast-paced startup environments.
Location
London, UK
Why this role is remarkable
- Join a category-defining startup building the "Agent of Record" for CX, working with elite consumer brands like Spanx, FIGS, and Brooklinen.
- Work in a high-leverage, distributed environment led by founders from e-commerce leaders like Gorgias, operating at the cutting edge of production AI.
- Enjoy true autonomy as the commercial lead for Siena's highest-value accounts, with access to premium AI tools and a dedicated learning budget.
What You Will Do
- Own the commercial relationship for a portfolio of Strategic accounts, driving net dollar retention (NDR) and hitting expansion quota targets.
- Build durable relationships with executive decision-makers, navigating complex organizational maps to ensure Siena's value is recognized before the renewal conversation.
- Partner with a deployment strategist in a "Siena pod" to translate customer business problems into technical execution plans and measurable ROI.
The ideal candidate
- Brings 3+ years of experience in account management or commercial roles for complex SaaS, specifically managing high-value enterprise accounts and $100k+ deals.
- Possesses deep industry knowledge in e-commerce or CX and thrives in fast-paced, ambiguous startup environments where they can act as a self-directed athlete.
- Demonstrates high AI fluency, with hands-on experience building agents or automating workflows beyond basic prompt engineering to optimize customer outcomes.
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Strategic Account Manager (+ Equity) at Siena AI employer: Jack & Jill
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