At a Glance
- Tasks: Manage premium short-term rentals, optimise pricing, and coordinate cleaning teams.
- Company: WHISTERFIELD LTD, a design-led, wellbeing-first rental brand.
- Benefits: Remote work, hands-on experience, and potential for career growth.
- Other info: Opportunity to scale with a growing family-owned business.
- Why this job: Own operational systems and work directly with experienced founders.
- Qualifications: Experience with PMS software and strong logistics skills.
The predicted salary is between 24300 - 29700 £ per year.
WHISTERFIELD LTD is a design-led, wellbeing-first short-term rental brand managing premium properties across the UK. Founded by hospitality and creative strategy veterans Nick Birkett and Sukki Menon, the company focuses on exceptional guest experiences and high operational standards within the growing premium hospitality market.
As an Operations Assistant at WHISTERFIELD LTD, you will own the day-to-day management of a premium short-term rental portfolio. You will leverage Hospitable and Price Labs to handle guest communications, optimize pricing, and coordinate cleaning teams. This proactive role is essential for maintaining high operational standards while supporting the founders' growth and brand development goals.
Location: Remote
Why this role is remarkable:
- Take full ownership of operational systems for a premium brand, moving beyond basic admin to strategic platform management.
- Work directly with founders who bring 25+ years of combined experience in hospitality, creative strategy, and property.
- Gain the opportunity to scale with a growing family-owned business and eventually transition into a senior operations leadership role.
What You Will Do:
- Fully manage and optimize Hospitable.com daily, including implementing AI integrations and advanced platform features for guest communication.
- Coordinate all guest journeys and cleaning schedules, ensuring seamless transitions from initial inquiry to final property check-out.
- Monitor calendars and dynamic pricing strategies via Price Labs to maximize occupancy and revenue across the property portfolio.
The ideal candidate:
- Proven hands-on experience managing short-term rental operations specifically using PMS software such as Hospitable and Price Labs.
- Strong background in logistics and cleaner scheduling, with a sharp eye for detail regarding property maintenance and guest readiness.
- Exceptional written and spoken English skills with a proactive, independent work ethic suited for a remote, flexible environment.
Short-Term Rental Operations Assistant at WHISTERFIELD LTD employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Short-Term Rental Operations Assistant at WHISTERFIELD LTD
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jack & Jill. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jack & Jill
Don't be shy about reaching out to Jack & Jill directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Short-Term Rental Operations Assistant at WHISTERFIELD LTD
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jack & Jill and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jack & Jill
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
