At a Glance
- Tasks: Lead investigations into system behaviour and optimise support lifecycle in Zendesk.
- Company: Jack & Jill, a dynamic London travel-tech startup.
- Benefits: Opportunity to impact global baggage logistics and work with major airlines.
- Other info: Exciting role with potential for career growth in a vibrant industry.
- Why this job: Join a fast-growing startup and make a real difference in customer experience.
- Qualifications: Expert-level skills in Atlassian suite and Zendesk, with technical support experience.
The predicted salary is between 50000 - 60000 € per year.
Jack & Jill, a London travel-tech startup, is looking for a Senior Technical Customer Experience Specialist to lead investigations into system behaviour, optimize the support lifecycle in Zendesk, and translate technical issues into actionable Jira tickets.
The ideal candidate will have experience in technical support at a fast-growing startup and possess expert-level skills in the Atlassian suite and Zendesk. This role offers the chance to positively impact global baggage logistics and work with major airlines.
Senior Technical CX Architect – Global Baggage & AI employer: Jack & Jill
Jack & Jill is an innovative travel-tech startup based in London, offering a dynamic work environment that fosters creativity and collaboration. Employees benefit from a culture that prioritises professional growth, with ample opportunities for skill development and career advancement in the rapidly evolving tech landscape. Join us to make a meaningful impact on global baggage logistics while enjoying the perks of working in a vibrant city known for its rich culture and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical CX Architect – Global Baggage & AI
✨Tip Number 1
Network like a pro! Reach out to folks in the travel-tech industry, especially those who work at Jack & Jill or similar startups. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to discuss specific examples of how you've optimised support lifecycles or tackled technical issues. Use real-life scenarios to demonstrate your expertise in Zendesk and the Atlassian suite.
✨Tip Number 3
Research is key! Dive deep into Jack & Jill’s mission and values. Understanding their approach to global baggage logistics will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're genuinely interested in joining our team and makes it easier for us to find your profile.
We think you need these skills to ace Senior Technical CX Architect – Global Baggage & AI
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with the Atlassian suite and Zendesk in your application. We want to see how you've used these tools to solve problems and improve customer experiences.
Be Specific About Your Experience:When detailing your past roles, focus on specific examples where you’ve optimised support processes or translated technical issues into actionable tasks. This helps us understand your impact in previous positions.
Tailor Your Application:Don’t just send a generic CV and cover letter. We love it when candidates tailor their applications to our job description. Show us why you’re the perfect fit for the Senior Technical CX Architect role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jack & Jill
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with the Atlassian suite and Zendesk. Be ready to discuss specific examples of how you've used these tools in past roles, as this will show your expertise and ability to translate technical issues into actionable solutions.
✨Understand the Customer Experience
Since this role focuses on customer experience, think about how you can optimise the support lifecycle. Prepare to share your insights on improving customer interactions and how you’ve successfully handled technical support challenges in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to system behaviour or customer support. Practise articulating your thought process clearly, as this will demonstrate your analytical skills and ability to think on your feet.
✨Show Your Passion for Travel-Tech
Jack & Jill is a travel-tech startup, so express your enthusiasm for the industry. Share any relevant experiences or ideas you have about improving global baggage logistics, as this will help you connect with the interviewers and show that you’re genuinely interested in the role.
