At a Glance
- Tasks: Manage strategic relationships and drive success for enterprise accounts in a fast-paced environment.
- Company: Join a VC-backed startup revolutionising talent acquisition with innovative technology.
- Benefits: Performance-based compensation, high-impact role, and the chance to work with global brands.
- Other info: Dynamic startup culture with opportunities for professional growth and development.
- Why this job: Be at the forefront of transforming recruitment into a tech-driven process.
- Qualifications: Experience in B2B SaaS account management and a strong grasp of recruitment technology.
The predicted salary is between 70000 - 90000 £ per year.
You will own the end-to-end strategic relationship for a portfolio of enterprise accounts, managing everything from implementation to renewal. Acting as a trusted advisor to Heads of Talent Acquisition, you will coordinate specialists to deliver high-performance candidate engagement solutions while driving Gross Retention and Net Retention across the UK, Europe, and US markets.
Why this role is remarkable:
- Join a high-growth startup building a next-generation Agentic System that turns recruiters into Talent Engineers by automating sourcing, scheduling, and analysis.
- Own relationships with a prestigious portfolio of recognizable global brands across retail, hospitality, and healthcare including major UK fitness chains and retail giants.
- Enjoy a high-impact role where Customer Success is a central commercial function with a performance-based compensation structure tied directly to GRR, NRR, and NPS.
Responsibilities:
- Project-manage complex enterprise implementations, coordinating internal designers, solutions engineers, and talent attraction specialists to ensure on-time and in-scope delivery.
- Build and execute strategic success plans for senior stakeholders, leveraging data and market context to drive platform adoption and expansion opportunities.
- Lead high-stakes Quarterly Business Reviews and renewal negotiations, identifying account risks early and maintaining a portfolio GRR target of 95% or higher.
Qualifications:
- Proven experience managing strategic B2B SaaS accounts for enterprise clients, specifically focusing on commercial outcomes like revenue growth and retention.
- Deep understanding of the recruitment technology landscape, including Applicant Tracking Systems (ATS), integrations, or employer branding strategies.
- Exceptional operational and technical comfort, with the ability to navigate tools like Linear, Gong, and HubSpot while translating complex customer briefs into technical requirements.
Senior Customer Success Manager at VC-backed enterprise hiring technology platform employer: Jack & Jill
Join a dynamic and innovative VC-backed hiring technology platform in London, where you will play a pivotal role in shaping the future of talent acquisition. Our collaborative work culture fosters creativity and growth, offering employees ample opportunities for professional development while working with prestigious global brands. With a performance-driven compensation structure and a focus on impactful customer success, this is an exceptional opportunity for those looking to make a meaningful impact in a high-growth environment.
