At a Glance
- Tasks: Design onboarding flows and manage a portfolio of elite brands for product adoption and retention.
- Company: Kyra is an enterprise influencer marketing platform serving global brands like SharkNinja and H&M.
- Benefits: Opportunity to build the Customer Success function from scratch in a dynamic environment.
- Other info: Position based in London, UK.
- Why this job: Be the first dedicated CSM at Kyra, shaping client solutions strategy with iconic brands.
- Qualifications: Minimum four years of B2B SaaS experience and deep knowledge of influencer marketing required.
The predicted salary is between 60000 - 80000 £ per year.
Kyra is an enterprise influencer marketing platform that powers creator discovery and campaign management for global brands like SharkNinja, Coach, and H&M. Operating across TikTok, Instagram, and YouTube, Kyra provides AI-powered intelligence to streamline the full influencer lifecycle for the world's most recognizable consumer brands.
Join Kyra as our first dedicated Customer Success hire to build a world-class function from scratch. You will own the post-sale relationship for a portfolio of elite brands, driving product adoption, retention, and expansion. This is a rare opportunity to design the playbooks and systems that will define Kyra's client solutions strategy.
Location: London, UK
Why this role is remarkable:
- Founding Opportunity: As the first dedicated CSM hire, you will build the entire function’s infrastructure, from onboarding flows and health scoring to renewal playbooks.
- Elite Client Portfolio: Partner with iconic global brands such as Ray-Ban, Converse, and H&M to optimize their creator marketing strategies and drive measurable ROI.
- Strategic Impact: You aren't just managing tickets; you are a strategic advisor helping brands navigate the creator economy using Kyra’s advanced AI-powered analytics.
What You Will Do:
- Build the CS Playbook: Design and implement the essential systems for onboarding, health modeling, and engagement cadences within HubSpot to scale the department.
- Drive Account Growth: Own the full post-onboarding lifecycle, managing a portfolio of brand accounts to hit renewal targets and identify expansion opportunities.
- Synthesize Customer Insights: Act as the voice of the customer by feeding platform feedback and usage trends directly to the Product team to shape the roadmap.
The ideal candidate:
- Creator Economy Expert: You possess at least four years of B2B SaaS experience and deep knowledge of influencer marketing to provide strategic campaign advice.
- Proven Builder: You thrive in ambiguous, early-stage environments and have a track record of creating processes from a blank page into scalable systems.
- Commercial Closer: You are comfortable carrying a quota, managing complex renewal conversations, and identifying upsell opportunities within a sophisticated brand portfolio.
Senior Customer Success Manager at Kyra employer: Jack & Jill
Kyra offers a unique chance to lead the Customer Success function in London. Enjoy the challenge of building systems from the ground up while collaborating with top-tier brands like Ray-Ban and Converse. Join a team focused on leveraging AI-powered analytics to enhance creator marketing strategies.
