At a Glance
- Tasks: Manage end-to-end relationships for enterprise accounts, ensuring successful implementation and renewal.
- Company: Join a VC-backed hiring technology platform focused on enterprise talent acquisition.
- Benefits: Enjoy performance-based compensation tied to Gross Retention Rate (GRR) and Net Retention Rate (NRR).
- Other info: Work with prestigious global brands across retail, hospitality, and healthcare sectors.
- Why this job: Be part of a high-growth startup transforming recruiters into Talent Engineers through automation.
- Qualifications: Proven experience in managing strategic B2B SaaS accounts with a focus on revenue growth.
The predicted salary is between 70000 - 90000 £ per year.
You will own the end-to-end strategic relationship for a portfolio of enterprise accounts, managing everything from implementation to renewal. Acting as a trusted advisor to Heads of Talent Acquisition, you will coordinate specialists to deliver high-performance candidate engagement solutions while driving Gross Retention and Net Retention across the UK, Europe, and US markets.
Why this role is remarkable
- Join a high-growth startup building a next-generation Agentic System that turns recruiters into Talent Engineers by automating sourcing, scheduling, and analysis.
- Own relationships with a prestigious portfolio of recognizable global brands across retail, hospitality, and healthcare including major UK fitness chains and retail giants.
- Enjoy a high-impact role where Customer Success is a central commercial function with a performance-based compensation structure tied directly to GRR, NRR, and NPS.
Responsibilities
- Project-manage complex enterprise implementations, coordinating internal designers, solutions engineers, and talent attraction specialists to ensure on-time and in-scope delivery.
- Build and execute strategic success plans for senior stakeholders, leveraging data and market context to drive platform adoption and expansion opportunities.
- Lead high-stakes Quarterly Business Reviews and renewal negotiations, identifying account risks early and maintaining a portfolio GRR target of 95% or higher.
Qualifications
- Proven experience managing strategic B2B SaaS accounts for enterprise clients, specifically focusing on commercial outcomes like revenue growth and retention.
- Deep understanding of the recruitment technology landscape, including Applicant Tracking Systems (ATS), integrations, or employer branding strategies.
- Exceptional operational and technical comfort, with the ability to navigate tools like Linear, Gong, and HubSpot while translating complex customer briefs into technical requirements.
Senior Customer Success Manager at inploi employer: Jack & Jill
Located in London, this VC-backed startup is building an innovative Agentic System for talent acquisition. The team focuses on high-performance candidate engagement solutions, collaborating with major brands in retail and healthcare. Employees benefit from a performance-driven culture and the opportunity to shape the future of recruitment technology.
