Job Title
Senior Customer Success Associate
Salary
£35k-£45k + Equity
Company Description
Performeo is an AI-powered casting workflow and performer marketplace connecting global studios to top-tier talent. Launched in early 2026, Performeo already manages 20% of UK casting and supports 250+ agencies, fundamentally redesigning the vertical performer economy with a platform that integrates talent agents, casting directors, and actors into one seamless ecosystem.
Job Description
As a Senior Customer Success Associate, you will be the primary link between Performeo and its rapidly growing client base. You will lead consultative onboarding, manage the end-to-end customer journey, and translate user feedback into actionable product improvements. This role combines hands-on relationship management with data-driven strategy to scale a global industry leader.
Location
London, UK
Why this role is remarkable
- Join a high-growth startup already capturing 20% of the UK casting market within months of its January 2026 launch.
- Experience true ownership by building success metrics and operational playbooks from the ground up at an early-stage company.
- Work at the intersection of AI and the global entertainment industry, fundamentally changing how talent is managed and cast worldwide.
What You Will Do
- Lead high-impact onboarding calls and consultative account management to ensure seamless adoption of the Performeo platform across global agencies.
- Develop and implement robust success metrics and data tracking systems to monitor feature adoption and customer health as the platform scales.
- Act as a vital feedback loop between clients and the product team, using an AI-first approach to solve complex problems and drive innovation.
The ideal candidate
- Proven experience in a customer-facing role such as Customer Success or SaaS support, ideally with experience in early-stage company building.
- High level of proficiency in Excel and data analysis, with the ability to turn raw usage statistics into strategic communication plans.
- A proactive, autonomous professional with an AI-first approach to research and a passion for delivering exceptional client outcomes in the casting industry.
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Senior Customer Success Associate (£35k-£45k + Equity) at Performeo employer: Jack & Jill
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