At a Glance
- Tasks: Manage operations for a cutting-edge eyewear brand across 20 locations in the UK and NYC.
- Company: Innovative eyewear brand transforming the optical industry with modern standards.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with direct impact on operational excellence and customer experience.
- Why this job: Lead operations in a disruptive brand and shape the future of retail.
- Qualifications: Experience in multi-site retail operations and tech-savvy problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
Innovative eyewear brand modernizing the optical industry with 20 stores across the UK and NYC.
You will be the engine room behind a world-class store experience, managing operational excellence across 18 UK locations and 2 NYC flagship stores. By designing smarter systems and leveraging automation, you will remove friction for store teams, protect profitability, and ensure every retail site runs beautifully day in, day out.
Location: London, UK and New York, USA
Why this role is remarkable:
- Lead operations for a disruptive brand that is reimagining an archaic three-century-old industry through superior design and modern standards.
- High-impact role spanning international markets, giving you direct ownership over the operational rhythm of a growing portfolio in both London and Manhattan.
- Rare opportunity to blend traditional retail excellence with cutting-edge automation, building the technological workflows that define the future of physical commerce.
What You Will Do:
- Design and document standardized operating procedures across the global estate, ensuring consistent execution of brand and service standards.
- Drive efficiency by building automated workflows and self-serve dashboards that connect POS, scheduling, and inventory data to reduce manual admin.
- Manage the end-to-end operational setup for new store openings, from fit-out coordination and system readiness to initial stock allocation.
The ideal candidate:
- Proven experience in multi-site retail operations with a deep understanding of labor scheduling, stock control, and P&L levers.
- Tech-savvy problem solver comfortable configuring retail systems and tools to automate repetitive tasks and streamline communications.
- Exceptional communicator who thrives in the store environment, building strong relationships with cross-functional HQ teams and frontline staff.
Retail Operations Manager at innovative eyewear brand modernizing the optical industry employer: Jack & Jill
Join an innovative eyewear brand that is transforming the optical industry with a dynamic work culture that prioritises creativity and collaboration. With opportunities for professional growth across 20 locations in the UK and NYC, you will be part of a forward-thinking team dedicated to operational excellence and cutting-edge technology. Enjoy the unique advantage of working in vibrant cities while contributing to a brand that values modern standards and superior design.
