Job Title
Product Operations Generalist
Salary
£40k-£60k + Equity
Company Description
Fast-growing fintech startup
Job Description
Join a fast-growing fintech startup as a Product Operations Generalist, blending product management, operations, and customer delivery. You will start by providing high-touch financial concierge services directly to customers before building the systems, tools, and AI-driven playbooks to scale the experience. This is a high-agency role for ambitious problem solvers.
Location
London, UK
Why this role is remarkable
- Join a high-growth environment that recently scaled from $3M to $10M ARR in just ten weeks.
- Backed by highly successful fintech angels and veteran founders from top-tier global technology companies.
- Massive learning potential with the opportunity to shape a transformative financial service from the ground up.
What You Will Do
- Act as a financial concierge, delivering personalized solutions to help customers optimize their personal finances and savings.
- Design and implement the systems, playbooks, and internal tools required to scale service capacity by 4x.
- Leverage advanced AI tools like Claude and GPT to automate manual workflows and improve operational efficiency.
The ideal candidate
- High-agency problem solver who thrives in ambiguous, fast-paced startup environments and takes ownership end-to-end.
- Exceptional communicator with deep customer empathy and the ability to build trust quickly with clients.
- Tech-savvy generalist comfortable with AI-assisted development and building first-principles solutions to complex, messy problems.
Product Operations Generalist (£40k-£60k + Equity) at fast-growing fintech startup employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
