At a Glance
- Tasks: Own customer lifecycle from pre-sales solution design to long-term relationship management.
- Company: Worldover is a fast-growing SaaS platform focused on supply chain and regulatory compliance.
- Benefits: High-visibility role with direct access to founders and senior leaders.
- Other info: Role based in London, UK, focusing on complex, regulated industries.
- Why this job: Impactful early-hire position in a high-growth environment shaping product strategy.
- Qualifications: 3+ years in customer success or solutions engineering in a tech environment required.
The predicted salary is between 50000 - 60000 £ per year.
Fast-growing supply chain and regulatory compliance SaaS platform.
As a Product Implementation Associate, you will bridge the gap between sales and engineering to deliver customized software solutions. You will own the entire customer lifecycle from pre‑sales solution design and data migration to long‑term relationship management, ensuring rapid time‑to‑value for clients in complex, regulated industries such as chemicals and manufacturing.
Location: London, UK
Why this role is remarkable:
- Impactful early‑hire position in a high‑growth environment where you define the customer interaction model for a platform disrupting global trade compliance.
- High‑visibility role working directly with founders and senior leaders across Sales, Product, and Engineering to shape product strategy and delivery workflows.
- Unique hybrid of technical configuration and commercial relationship ownership, offering a path to becoming a strategic leader in a scaling SaaS business.
What You Will Do:
- Collaborate with the sales team to attend discovery calls and configure initial platform solutions that align with specific customer use cases.
- Lead end‑to‑end customer onboarding, including data preparation, migration activities, and coordinating cross‑functional technical teams for timely go‑lives.
- Manage ongoing customer success by monitoring platform engagement, delivering training sessions, and identifying opportunities for revenue expansion and upsell.
The Ideal Candidate:
- 3+ years of experience in customer success, implementation, or solutions engineering within a high‑growth software or technology environment.
- Proven ability to manage complex data migrations and software configurations while maintaining clear, structured communication with external stakeholders.
- Previous exposure to regulated industries such as consumer goods, life sciences, or manufacturing, with a strong grasp of workflow‑driven platforms.
Product Implementation Associate at Worldover employer: Jack & Jill
Worldover, located in London, UK, offers a unique opportunity to work in a high-growth SaaS environment. Employees benefit from direct interaction with founders and senior leaders, shaping the future of global trade compliance. The team is dedicated to delivering impactful software solutions in regulated industries like chemicals and manufacturing.
