At a Glance
- Tasks: Own the customer journey, ensuring successful onboarding and driving account growth.
- Company: Join Anima, a fast-growing healthcare AI company transforming personalised medicine.
- Benefits: Competitive salary, equity options, and a chance to make a real impact.
- Other info: Be part of a unique culture with former founders and exceptional growth opportunities.
- Why this job: Directly improve healthcare for millions while working in a dynamic, high-agency environment.
- Qualifications: 3+ years in Customer Success or Account Management in a B2B SaaS startup.
The predicted salary is between 60000 - 100000 £ per year.
Anima is a $20m ARR Series A healthcare AI company on a mission to deliver personalised medicine to everyone, anywhere, in under 24 hours. Already serving over 25% of the UK population across 1,200+ NHS GP clinics, Anima is a high-growth scale-up backed by top-tier investors and growing at >100% annually.
Anima is looking for a Post-sales Growth Specialist to own the entire customer journey, from implementation to long-term expansion. You will join a high-agency Series A team to build the Customer Success function from scratch, creating the playbooks that scale our impact across 1,200+ clinics while serving as a vital link between clinical users and product.
Location: London, UK
Why this role is remarkable:
- High-impact mission: Directly improve healthcare outcomes for millions of patients by scaling AI-driven personalized medicine across the NHS and beyond.
- Exceptional traction: Join a Series A company with $20m ARR, 100% YoY growth, and a presence in over 1,200 GP clinics.
- High-agency environment: Work alongside an elite team where over 50% are former founders, offering a unique culture of speed, ownership, and learning.
What You Will Do:
- Manage a portfolio of NHS accounts end-to-end, ensuring successful onboarding, high adoption rates, and fanatic customer satisfaction.
- Drive revenue protection and growth by identifying churn risks early and proactively surfacing opportunities for account expansion.
- Design and iterate on Customer Success infrastructure, including onboarding flows, adoption metrics, and data-driven frameworks to make success repeatable.
The ideal candidate:
- 3+ years of experience in Customer Success or strategic Account Management within a high-growth B2B SaaS startup.
- Entrepreneurial builder mindset with a track record of creating processes, playbooks, and frameworks from scratch in ambiguous environments.
- Proven ability to manage complex deployments and own commercial outcomes like retention, renewals, and expansion revenue.
Post-sales Growth Specialist (£60k-£100k + Equity) at Anima employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Post-sales Growth Specialist (£60k-£100k + Equity) at Anima
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jack & Jill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jack & Jill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Post-sales Growth Specialist (£60k-£100k + Equity) at Anima
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jack & Jill:Your cover letter is your chance to shine! Tell us why you want to work at Jack & Jill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jack & Jill!
How to prepare for a job interview at Jack & Jill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
