At a Glance
- Tasks: Lead partner onboarding and ensure successful adoption of our AI-driven platform.
- Company: Join Saturn, a pioneering fintech company transforming financial advice.
- Benefits: Enjoy global team retreats, top-notch health benefits, and a competitive salary.
- Other info: Work in a dynamic environment with opportunities for growth and impact.
- Why this job: Be part of a mission to democratise financial advice with cutting-edge technology.
- Qualifications: 3+ years in customer success or account management in a B2B SaaS setting.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
Saturn – AI-powered operating system for financial advisers
Job Description:
Saturn is looking for a Partner Experience specialist to own the end-to-end implementation and success of our platform within partner firms. You will drive onboarding, adoption, and retention, turning signed deals into thriving partnerships. This role is pivotal in our mission to democratize financial advice through our market-leading, AI-driven planning and compliance platform.
Location: London, UK
Why this role is remarkable:
- Join a YC S24 standout that recently secured a $15M Series A from top-tier investors including Singular, Shapers, and YC.
- Work at the UK market leader in the wealth management sector, building the "operating system" for the future of financial advice.
- Enjoy high-impact autonomy and unique perks, including global team offsites in tropical locations and world-class health benefits.
What you will do:
- Lead the full implementation lifecycle for new partners, from initial requirement scoping and configuration to user training and deep adoption.
- Build strategic, long-term relationships with firm principals and compliance teams to ensure Saturn is deeply embedded in their daily operations.
- Act as the primary bridge between partners and the product team, translating customer feedback into actionable insights for the engineering roadmap.
The ideal candidate:
- Has 3+ years of experience in customer success, implementation, or account management within a high-growth B2B SaaS environment.
- Demonstrates operational excellence and a data-literate approach to managing a portfolio of accounts and driving measurable business outcomes.
- Brings a proactive, solutions-oriented mindset with the ability to lead strategic conversations in a highly regulated industry like fintech.
Partner Experience Lead - Onboard, Adopt & Grow FinTech employer: Jack & Jill
Saturn is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a focus on employee growth, Saturn provides unique opportunities for professional development alongside attractive benefits such as global team offsites and comprehensive health packages. Join us to be part of a pioneering team that is reshaping the future of financial advice while enjoying the perks of working in a high-impact, fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Experience Lead - Onboard, Adopt & Grow FinTech
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Saturn or similar companies. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by understanding Saturn's mission and values. Familiarise yourself with their AI-driven platform and think about how your experience aligns with their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in customer success or account management can drive onboarding and adoption for partners. Highlight specific examples where you've made a measurable impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Saturn.
We think you need these skills to ace Partner Experience Lead - Onboard, Adopt & Grow FinTech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Partner Experience Lead. Highlight your experience in customer success and implementation, especially in B2B SaaS. We want to see how your skills align with our mission at Saturn!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about fintech and how you can help drive onboarding and adoption. Be genuine and let your personality come through – we love that!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your operational excellence and data-driven approach. Numbers speak volumes, so if you’ve improved processes or increased retention rates, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Stuff
Before the interview, dive deep into Saturn's platform and its features. Understand how it benefits financial advisers and be ready to discuss how you can enhance partner experiences through onboarding and adoption.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer success or account management. Focus on measurable outcomes you've achieved, especially in a B2B SaaS environment, to demonstrate your operational excellence.
✨Be Solutions-Oriented
During the interview, adopt a proactive mindset. Discuss how you've tackled challenges in previous roles and how you would approach potential issues in the fintech space. This will show your ability to lead strategic conversations effectively.
✨Build Rapport
Establish a connection with your interviewers by asking insightful questions about their vision for partner relationships. This not only shows your interest but also positions you as someone who values collaboration and long-term partnerships.
