At a Glance
- Tasks: Bridge the gap between engineers and clients, translating AI solutions into commercial value.
- Company: Passion Labs, an innovative applied AI lab in London.
- Benefits: Competitive salary, bonus, commissions, and a chance to shape client services.
- Other info: Join a PhD-led team and enjoy diverse projects with excellent growth opportunities.
- Why this job: Be the first Technical Account Manager and drive impactful AI projects for prestigious clients.
- Qualifications: 4+ years in technical account management or solutions consulting with strong cloud and AI knowledge.
The predicted salary is between 70000 - 80000 £ per year.
Passion Labs is an applied AI lab in London building custom machine learning solutions for mid-sized enterprises and prestigious clients like the BBC and FT. Led by Tom Lorimer and Dr Nadine Kroher, this PhD-heavy team of 10 combines academic rigour with commercial instinct to ship real-world AI systems.
As the first Technical Account Manager at Passion Labs, you will bridge the gap between PhD engineers and enterprise clients. You’ll translate complex ML architectures into commercial value, scoping solutions for diverse industries from music discovery to precision agriculture. This is a high-ownership role defining the commercial function of a growing AI lab.
Location: London, UK
Why this role is remarkable:
- Join a high-calibre, PhD-led engineering team as their first dedicated commercial bridge, shaping how the lab scales its client services and product licensing.
- Work on incredibly diverse technical frontiers with a high-profile client roster that includes the BBC and the Financial Times.
- Transition with the company from a pure consultancy model toward building and licensing a platform of reusable, proprietary AI tools.
What You Will Do:
- Translate complex AI and machine learning concepts into clear commercial value propositions for decision-makers across our account portfolio.
- Scope technical solutions and coordinate delivery between clients and a distributed engineering team to ensure project success.
- Support pre-sales efforts with technical credibility, identifying expansion opportunities and building the lab’s commercial muscle from the ground up.
The ideal candidate:
- 4+ years of experience in technical account management, solutions consulting, or pre-sales at a cloud provider, AI consultancy, or B2B SaaS company.
- Strong conceptual understanding of cloud architectures, APIs, and machine learning deployment patterns without needing to be a hands-on coder.
- Proven track record of owning client relationships, managing complex project deliveries, and contributing directly to revenue growth in ambiguous environments.
Technical Account Manager (£70-£80k) at Passion Labs in London employer: Jack & Jill
Passion Labs is an exceptional employer, offering a unique opportunity to work at the forefront of applied AI in London. With a PhD-heavy team and a culture that values academic rigour alongside commercial insight, employees benefit from a collaborative environment that fosters innovation and personal growth. The role of Technical Account Manager not only allows for high ownership in shaping client services but also provides exposure to prestigious clients and diverse industries, making it a truly rewarding career choice.
