At a Glance
- Tasks: Lead robot deployments and ensure customer satisfaction for top retail companies.
- Company: Paddington Robotics, a cutting-edge AI robotics startup in London.
- Benefits: Work with elite teams and gain hands-on experience in a dynamic environment.
- Other info: Be part of a pioneering team transforming manual labour in retail.
- Why this job: Shape the future of retail with innovative AI solutions and direct mentorship.
- Qualifications: Experience in customer service, consulting, or high-growth startups is preferred.
The predicted salary is between 60000 - 80000 £ per year.
Paddington Robotics Limited is a London-based robotics startup founded by a Magic Pony co‑founder, building AI robots for unpredictable retail environments. Backed by an elite team from Amazon, InstaDeep, and world‑class universities, they are bridging the gap between research and real‑world deployment in the UK's largest FTSE 100 retail stores.
As the first commercial hire in the Customer Success team, you will lead high‑stakes relationships with FTSE 100 companies. You'll manage end‑to‑end robot deployments, optimize operational metrics, and work directly with the founders to scale. This is a high‑impact, hands‑on role requiring field presence and strategic problem‑solving to revolutionize manual labor across the UK.
What You Will Do
- Lead the end‑to‑end delivery and operations of robots on customer sites, ensuring seamless integration and high satisfaction for key FTSE 100 accounts.
- Collaborate daily with the C‑suite on deployment metrics and operational status while proactively identifying and pursuing commercial growth opportunities within accounts.
- Bridge the gap between the field and HQ by translating customer insights into actionable product improvements with the engineering and product teams.
Why this role is remarkable
- Work under the mentorship of a Magic Pony (Twitter/X) co‑founder and a world‑class engineering team from Amazon, InstaDeep, and Cambridge.
- Deploy cutting‑edge AI robotics into the chaotic real world, moving beyond lab simulations to solve tangible challenges in major retail environments.
- Act as the foundational commercial hire for the Customer Success team, directly shaping the department’s operations, strategy, and processes from scratch.
The ideal candidate
- Proven track record of providing “white‑glove” service to customers, ideally from a background in consulting, venture capital, sales, or high‑growth startups.
- Self‑motivated problem solver comfortable building processes from scratch, including contracting, account strategy, project management, and high‑quality presentation design.
- Highly flexible and willing to travel within the UK, including supporting onsite operations during early hours to understand the messy reality of customer environments.
Strategic Partnerships / Customer Success Manager at Paddington Robotics Limited in London employer: Jack & Jill
Paddington Robotics Limited is an innovative robotics startup located in London, offering a dynamic work environment where employees can thrive under the mentorship of industry leaders from Amazon and InstaDeep. With a strong focus on employee growth and collaboration, team members have the unique opportunity to shape the future of AI robotics in retail while enjoying a culture that values creativity and strategic problem-solving. This role not only allows for direct impact on high-profile accounts but also fosters a supportive atmosphere that encourages professional development and hands-on experience in a rapidly evolving field.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Partnerships / Customer Success Manager at Paddington Robotics Limited in London
✨Dive into Robotics Meetups
Get yourself out there and connect with others in the robotics-automation field by attending local meetups and industry events. These gatherings are where the magic happens, and you might just rub shoulders with someone from Jack & Jill or get insider tips on upcoming vacancies.
✨Showcase Your Projects
Create a portfolio that highlights your robotics projects, whether they're personal, academic, or freelance. Share this on platforms like GitHub or your personal website, as it shows potential employers, like Jack & Jill, what you're made of and your hands-on experience in the field.
✨Utilise University Resources
If you're fresh out of university or still connected, don't underestimate your career services. They often have exclusive access to job fairs and employer networking events in technical fields like ours, so make sure you tap into those resources to discover openings at companies like Jack & Jill.
✨Engage in Online Communities
Join online communities that focus on robotics and automation, such as forums or LinkedIn groups. Engage in conversations, ask questions, and share insights. This not only builds your visibility but could also lead to direct connections at firms like Jack & Jill, which might have the full-time role you're after.
We think you need these skills to ace Strategic Partnerships / Customer Success Manager at Paddington Robotics Limited in London
Some tips for your application 🫡
Showcase Your Technical Skills:In the robotics and automation field, it's crucial to highlight your technical skills on your CV. Include specific programming languages, software platforms, and any relevant robotics experience. Don’t forget to mention any projects or systems you've developed – this info can really make you stand out!
Portfolio Perfection:Having a polished portfolio can speak volumes for a role in robotics. Include any relevant case studies, designs, or prototypes you've worked on. If you've participated in competitions or hackathons, showcase these achievements as well – they show initiative and problem-solving skills!
Tailored Cover Letter Magic:In your cover letter, don’t just tell us that you love robotics—tell us why you’re passionate about automation specifically! Explain how your skills can contribute to Jack & Jill’s projects and remember to connect your past experiences to what you'll be doing in this role.
Certifications Matter:If you’ve got any relevant certifications, such as in robotic process automation or machine learning, make sure they’re front and centre on your CV. These credentials show you're dedicated to your field and keep you up to date with industry standards – we love to see that!
How to prepare for a job interview at Jack & Jill
✨Showcase Your Technical Wizardry
For a role in robotics and automation at Jack & Jill, it's crucial to demonstrate your technical skills. Be prepared to dive into specifics about the programming languages and tools you’ve used, like Python or ROS (Robot Operating System). Brush up on your knowledge of algorithms and control systems, as these might come up during technical questions.
✨Bring Your Projects to Life
With a full-time position in robotics, you should have a portfolio of your projects ready to show. Whether it's a robot you built for a competition or a simple automation script, make sure you can discuss the challenges you faced and how you solved them. This hands-on experience is gold and shows you can apply theoretical knowledge in real-world scenarios.
✨Think Like an Engineer
Expect some problem-solving scenarios during your interview. You might be asked to design a basic automation solution on the spot or troubleshoot a robotic system. Practising these types of technical questions can really set you apart, as they require critical thinking and a systematic approach to tackle problems.
✨Culture Fit Is Key!
Don’t underestimate the importance of cultural fit at Jack & Jill. They might ask about your teamwork experience and how you handle challenges with peers. Be ready to share examples of working in diverse teams, as collaboration is often central to projects in robotics and automation.
