At a Glance
- Tasks: Manage strategic relationships and drive success for enterprise accounts in talent acquisition.
- Company: Join a VC-backed startup revolutionising hiring technology.
- Benefits: Performance-based compensation and the chance to work with global brands.
- Other info: Dynamic role with opportunities for growth and impact across multiple markets.
- Why this job: Be a key player in transforming recruitment into a tech-driven process.
- Qualifications: Experience in B2B SaaS account management and recruitment technology.
The predicted salary is between 70000 - 90000 £ per year.
Company: VC-backed hiring technology platform building an Agentic System for enterprise talent acquisition
Location: London, UK
Salary: Not Disclosed
Job Description: You will own the end-to-end strategic relationship for a portfolio of enterprise accounts, managing everything from implementation to renewal. Acting as a trusted advisor to Heads of Talent Acquisition, you will coordinate specialists to deliver high-performance candidate engagement solutions while driving Gross Retention and Net Retention across the UK, Europe, and US markets.
Why this role is remarkable:
- Join a high-growth startup building a next-generation Agentic System that turns recruiters into Talent Engineers by automating sourcing, scheduling, and analysis.
- Own relationships with a prestigious portfolio of recognizable global brands across retail, hospitality, and healthcare including major UK fitness chains and retail giants.
- Enjoy a high-impact role where Customer Success is a central commercial function with a performance-based compensation structure tied directly to GRR, NRR, and NPS.
Responsibilities:
- Project-manage complex enterprise implementations, coordinating internal designers, solutions engineers, and talent attraction specialists to ensure on-time and in-scope delivery.
- Build and execute strategic success plans for senior stakeholders, leveraging data and market context to drive platform adoption and expansion opportunities.
- Lead high-stakes Quarterly Business Reviews and renewal negotiations, identifying account risks early and maintaining a portfolio GRR target of 95% or higher.
Qualifications:
- Proven experience managing strategic B2B SaaS accounts for enterprise clients, specifically focusing on commercial outcomes like revenue growth and retention.
- Deep understanding of the recruitment technology landscape, including Applicant Tracking Systems (ATS), integrations, or employer branding strategies.
- Exceptional operational and technical comfort, with the ability to navigate tools like Linear, Gong, and HubSpot while translating complex customer briefs into technical requirements.
Senior Customer Success Manager at VC-backed enterprise hiring technology platform in London employer: Jack & Jill
As a Senior Customer Success Manager at our VC-backed hiring technology platform in London, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. We offer a performance-driven culture where your contributions directly impact the success of renowned global brands, alongside competitive compensation tied to your achievements. Join us to be part of a forward-thinking team that values creativity and empowers you to shape the future of talent acquisition.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager at VC-backed enterprise hiring technology platform in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jack & Jill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jack & Jill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager at VC-backed enterprise hiring technology platform in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jack & Jill:Your cover letter is your chance to shine! Tell us why you want to work at Jack & Jill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jack & Jill!
How to prepare for a job interview at Jack & Jill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
