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For Companies At a Glance
- Tasks: Manage high-value relationships and oversee onboarding for public companies.
- Company: Fast-growing VC-backed fintech SaaS startup in London.
- Benefits: High-impact role with ownership and direct influence on product development.
- Why this job: Join a dynamic team and shape the future of equity management.
- Qualifications: 5+ years in public share plans or trustee industry with proven revenue retention.
- Other info: Excellent career growth opportunities in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
As the first dedicated hire for public markets and trustees, you will manage high-value relationships with existing public company customers and trustee partners. Reporting to the Head of Customer Success, you will oversee the onboarding of public companies, guide clients through IPO transitions, and build scalable equity management processes.
Location: London, UK
Why this role is remarkable:
- High-impact, high-ownership opportunity as the first specialist hire in a critical growth function.
- Join a well-funded, fast-paced startup growing at over 60% year-on-year with top-tier VC backing.
- Direct influence on product development by representing the voice of the customer to engineering teams.
What you will do:
- Manage end-to-end onboarding for public companies, including data migration and equity event execution like RSU vestings.
- Own strategic relationships with trustee partners, brokers, and nominees to ensure seamless platform delivery.
- Lead Executive Business Reviews with key stakeholders at S&P 500 and FTSE 100 organizations.
The ideal candidate:
- At least 5 years of experience in the public share plans or trustee industry.
- Proven track record managing net revenue retention for books of business exceeding £2 million.
- Strong expertise in managing complex equity events, including IPOs, share transfers, and sell-to-cover processes.
Senior Customer Success Manager in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Get to know Jack! He’s your first step in this journey. Have a chat with him to share your experience and what you’re looking for. The more he knows, the better he can match you with opportunities like the Senior Customer Success Manager role.
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to your connections in the public markets and trustee space. You never know who might have insights or leads that could help you land that dream job.
✨Tip Number 3
Prepare for those Executive Business Reviews! Brush up on your knowledge about managing complex equity events and be ready to discuss your strategies. This will show potential employers that you’re not just experienced, but also proactive.
✨Tip Number 4
Keep an eye on our website for updates! We’re always posting new roles and opportunities. If you see something that catches your eye, don’t hesitate to apply through us – we’re here to help you every step of the way!
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant experience in public share plans and managing complex equity events. We want to see how your background aligns with the role, so don’t hold back on those impressive achievements!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for. It’ll make your application stand out in the best way!
Be Personable: While we love a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who can build strong relationships, so a touch of warmth and authenticity can go a long way!
Apply Through Our Website: Remember to apply through our website! It’s the easiest way for us to connect you with Jack and get the ball rolling on your application. Plus, it ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Jack & Jill
✨Know Your Numbers
As a Senior Customer Success Manager, you'll need to demonstrate your understanding of revenue retention and the management of high-value relationships. Be prepared to discuss specific metrics from your previous roles, especially those related to managing books of business exceeding £2 million.
✨Showcase Your Onboarding Expertise
Since you'll be overseeing the onboarding of public companies, it's crucial to highlight your experience in this area. Prepare examples of successful onboarding processes you've led, particularly those involving data migration and equity event execution.
✨Understand the Client's Voice
This role involves representing the voice of the customer to engineering teams. Be ready to discuss how you've gathered client feedback in the past and how you've used that information to influence product development or improve service delivery.
✨Prepare for Executive Business Reviews
You'll be leading Executive Business Reviews with key stakeholders, so practice articulating your approach to these meetings. Think about how you can effectively communicate value and insights to S&P 500 and FTSE 100 organisations, and prepare to share relevant case studies.
