At a Glance
- Tasks: Lead operations for a cutting-edge eyewear brand across 20 locations in the UK and NYC.
- Company: Innovative eyewear brand transforming the optical industry with modern standards.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with direct impact on international operations and store experiences.
- Why this job: Join a disruptive brand and shape the future of retail with automation and design.
- Qualifications: Experience in multi-site retail operations and strong tech skills.
The predicted salary is between 50000 - 65000 £ per year.
You will be the engine room behind a world-class store experience, managing operational excellence across 18 UK locations and 2 NYC flagship stores. By designing smarter systems and leveraging automation, you will remove friction for store teams, protect profitability, and ensure every retail site runs beautifully day in, day out.
Location: London, UK and New York, USA
Why this role is remarkable:
- Lead operations for a disruptive brand that is reimagining an archaic three-century-old industry through superior design and modern standards.
- High-impact role spanning international markets, giving you direct ownership over the operational rhythm of a growing portfolio in both London and Manhattan.
- Rare opportunity to blend traditional retail excellence with cutting-edge automation, building the technological workflows that define the future of physical commerce.
What You Will Do:
- Design and document standardized operating procedures across the global estate, ensuring consistent execution of brand and service standards.
- Drive efficiency by building automated workflows and self-serve dashboards that connect POS, scheduling, and inventory data to reduce manual admin.
- Manage the end-to-end operational setup for new store openings, from fit-out coordination and system readiness to initial stock allocation.
The ideal candidate:
- Proven experience in multi-site retail operations with a deep understanding of labor scheduling, stock control, and P&L levers.
- Tech-savvy problem solver comfortable configuring retail systems and tools to automate repetitive tasks and streamline communications.
- Exceptional communicator who thrives in the store environment, building strong relationships with cross-functional HQ teams and frontline staff.
Retail Operations Manager at innovative eyewear brand modernizing the optical industry in London employer: Jack & Jill
Join an innovative eyewear brand that is revolutionising the optical industry, offering a dynamic work environment across 20 locations in the UK and NYC. With a strong focus on operational excellence and cutting-edge technology, employees benefit from a culture of collaboration, continuous learning, and the opportunity to lead impactful projects that shape the future of retail. This role not only provides a chance to drive efficiency and innovation but also fosters personal and professional growth in a vibrant, international setting.
