Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and lead the Customer Success function for an innovative PropTech AI startup.
- Company: Exciting PropTech AI startup revolutionising property management with autonomous technology.
- Benefits: Competitive salary, equity options, and a chance to shape the future of customer success.
- Other info: Join a dynamic team in London and enjoy significant career growth opportunities.
- Why this job: Make a real impact by transitioning traditional workflows to AI-driven operations.
- Qualifications: 5+ years in Customer Success, with leadership experience in B2B SaaS.
The predicted salary is between 80000 - 100000 £ per year.
PropTech AI startup building an autonomous operating system for property management.
You will build the Customer Success function from scratch for a high‑growth startup. Beyond relationship management, you will lead the change management required to help property managers and tenants adopt Felicity, an AI agent handling autonomous operations. This is a player‑coach role requiring technical depth and a strong commercial focus on NRR.
Location: London, UK
Why this role is remarkable:
- Lead the transition from manual workflows to AI‑driven operations in a traditional industry, defining what great CS looks like for autonomous agents.
- Join a scaling team of 22 in Victoria, London, as they close their largest enterprise deals and expand their property management portfolio.
- Founding‑level impact with significant equity, managing existing team members and building out the department's playbooks and infrastructure.
What You Will Do:
- Build and own the entire post‑sale journey, including onboarding, adoption, health scoring, and expansion playbooks from the ground up.
- Drive technical adoption of the AI agent by reducing bypass behaviour and ensuring complex API integrations meet client needs.
- Manage the commercial lifecycle of accounts, overseeing end‑to‑end renewals and identifying upsell opportunities to drive NRR and GRR.
The ideal candidate:
- 5+ years in Customer Success with at least 2 years in a leadership or team lead capacity within a B2B SaaS environment.
- Proven track record of building a CS function from scratch, ideally with technical experience in solutions engineering or backend development.
- Expert in change management with experience driving technology adoption among non‑technical users in industries like PropTech or facilities management.
Lead Customer Success Manager (+ Equity) at PropTech AI startup building an autonomous OS for p[...] in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Success Manager (+ Equity) at PropTech AI startup building an autonomous OS for p[...] in London
✨Tip Number 1
Network like a pro! Reach out to people in the PropTech space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience in building Customer Success functions, share your insights through a blog or social media. This positions you as a thought leader and makes you more attractive to potential employers.
✨Tip Number 3
Prepare for interviews by understanding the company’s product inside out. For this role, get familiar with AI-driven operations and how they can transform property management. It’ll show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Lead Customer Success Manager (+ Equity) at PropTech AI startup building an autonomous OS for p[...] in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for Customer Success shine through. We want to see how you can build relationships and drive change in a high-growth environment like ours. Share specific examples of how you've made an impact in previous roles!
Tailor Your Experience to the Role: Make sure to highlight your relevant experience in Customer Success, especially any leadership roles you've held. We’re looking for someone who can build a function from scratch, so don’t forget to mention any technical skills or projects that align with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for this role. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Stuff
Make sure you understand the ins and outs of Customer Success, especially in a B2B SaaS environment. Brush up on your knowledge about AI-driven operations and how they can transform traditional workflows. This will show that you're not just familiar with the role but also passionate about the industry.
✨Showcase Your Leadership Skills
Since this role involves building a Customer Success function from scratch, be ready to discuss your previous leadership experiences. Share specific examples of how you've led teams or projects, particularly in change management and technology adoption. This will demonstrate your capability to take charge and drive results.
✨Prepare for Technical Questions
Given the technical depth required for this position, expect questions about API integrations and solutions engineering. Brush up on relevant technical concepts and be prepared to explain how you've successfully managed technical challenges in the past. This will help you stand out as a candidate who can bridge the gap between tech and customer needs.
✨Emphasise Your Commercial Acumen
This role has a strong commercial focus, so be ready to discuss how you've driven Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) in your previous roles. Highlight any upselling strategies you've implemented and how they benefited your past employers. This will show that you understand the business side of Customer Success.