At a Glance
- Tasks: Lead the post-sales journey and unify Customer Success, Account Management, and Onboarding.
- Company: Join a leading digital pharmacy network in the UK with a focus on healthtech.
- Benefits: Competitive salary of £90k-£110k plus equity for your contributions.
- Other info: Opportunity to shape a high-performance function in a growing industry.
- Why this job: Make a real impact in healthtech while driving commercial success and team performance.
- Qualifications: 10+ years in Customer Success leadership within healthtech or B2B SaaS.
The predicted salary is between 90000 - 110000 € per year.
Jack & Jill is looking for a Head of Customer Success to lead the post-sales journey for a leading digital pharmacy network in the UK. You will unify Customer Success, Account Management, and Onboarding into a high-performance function, establishing the infrastructure for health scoring and segmentation.
The ideal candidate will have over 10 years of experience in Customer Success leadership within healthtech or B2B SaaS environment, along with a strong track record of driving commercial success and team performance.
The role offers a salary of £90k-£110k plus equity.
Head of Customer Success & Growth — Healthtech in London employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the healthtech sector. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, all while working in a vibrant digital pharmacy network that is making a real difference in healthcare. With competitive salaries, equity options, and a focus on work-life balance, we ensure our team members feel valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success & Growth — Healthtech in London
✨Tip Number 1
Network like a pro! Reach out to connections in the healthtech space and let them know you're on the hunt for a Head of Customer Success role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their customer success strategies and be ready to discuss how your experience aligns with their goals. We want to show them that you’re not just a fit, but the perfect fit!
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven commercial success and improved team performance in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community making strides in their careers!
We think you need these skills to ace Head of Customer Success & Growth — Healthtech in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in Customer Success and any relevant healthtech or B2B SaaS achievements. We want to see how you’ve driven commercial success and team performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Head of Customer Success role. Share specific examples of how you've unified teams and established successful infrastructures in the past.
Showcase Your Leadership Skills:We’re looking for someone with over 10 years of leadership experience. Make sure to highlight your journey in leading teams, especially in Customer Success. Tell us about the impact you’ve made and how you’ve fostered high-performance cultures.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Jack & Jill
✨Know Your Healthtech Stuff
Make sure you brush up on the latest trends and challenges in the healthtech industry. Familiarise yourself with digital pharmacy networks and how they operate. This will show that you're not just a fit for the role, but also passionate about the sector.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led Customer Success teams in the past. Highlight specific strategies you've implemented that drove commercial success and improved team performance. Be ready to discuss how you would unify Customer Success, Account Management, and Onboarding at Jack & Jill.
✨Understand the Customer Journey
Think about the post-sales journey and how you can enhance it. Be prepared to discuss your approach to health scoring and segmentation. This will demonstrate your strategic thinking and ability to create a high-performance function.
✨Ask Insightful Questions
Prepare thoughtful questions about Jack & Jill's current Customer Success processes and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career aspirations.
