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- Tasks: Lead and scale Customer Success, driving retention and team performance.
- Company: Fast-growing B2B SaaS platform transforming field team management.
- Benefits: Autonomy, influence, and the chance to shape a critical business area.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 4-7 years in B2B SaaS Customer Success with strong leadership skills.
- Other info: Opportunity to mentor a high-performing team in a thriving environment.
The predicted salary is between 48000 - 72000 £ per year.
Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine.
Location: London, UK
Why this role is remarkable:
- Lead and scale the entire Customer Success function, transforming it into a growth driver
- Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands
- Enjoy significant autonomy and influence, shaping the direction of a critical business area
What you will do:
- Own and implement the Customer Success strategy, building scalable playbooks and frameworks
- Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption
- Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence
The ideal candidate:
- 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles
- Proven track record of building or scaling a CS team in a high-growth, dynamic environment
- Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR)
How to Apply:
- Visit our website
- Click 'Speak with Jack'
- Login with your LinkedIn profile
- Talk to Jack for 20 minutes so he can understand your experience and ambitions
- If the hiring manager would like to meet you, Jack will make the introduction
Job Details:
- Seniority level: Director
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet
Head of Customer Success at fast-growing B2B SaaS platform in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at fast-growing B2B SaaS platform in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the chat with Jack! Know your stuff about Customer Success and be ready to share how your experience aligns with their needs. This is your chance to shine and show them why you're the perfect fit.
✨Tip Number 3
Show off your passion for the role! When you talk to Jack, let your enthusiasm for transforming Customer Success shine through. Companies love candidates who are genuinely excited about what they do.
✨Tip Number 4
Follow up after your chat! A quick thank-you message can go a long way. It shows you're keen and keeps you on their radar as they move forward with the hiring process.
We think you need these skills to ace Head of Customer Success at fast-growing B2B SaaS platform in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your experience in B2B SaaS and any leadership roles you've held. We want to see how you've driven retention and built teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how you can transform our function into a growth driver. Be authentic and let your personality come through.
Showcase Your Achievements: Quantify your successes! Whether it's improving Net Revenue Retention or leading a high-performing team, we love numbers. Share specific examples that demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Click 'Speak with Jack' and get ready to chat! This is your opportunity to make a great first impression.
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Net Revenue Retention (NRR) and customer adoption rates. Be ready to discuss how you've influenced these metrics in your previous roles, as this will show your understanding of the impact Customer Success has on business growth.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in building and mentoring teams. Discuss how you’ve fostered a culture of excellence and driven performance in past positions, as this is crucial for the role.
✨Understand the SaaS Landscape
Research the B2B SaaS industry and the specific challenges it faces. Be prepared to talk about trends, customer expectations, and how you can leverage your experience to drive retention and expansion in this fast-paced environment.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company's vision for Customer Success and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
