At a Glance
- Tasks: Lead the post-sales journey and unify Customer Success, Account Management, and Onboarding.
- Company: Fast-growing digital health platform transforming patient care access.
- Benefits: Competitive salary, equity options, and a high-impact leadership role.
- Other info: Opportunity to build a high-performance team and expand into new markets.
- Why this job: Take ownership of a market-leading CS playbook and drive real change in healthtech.
- Qualifications: 10+ years in Customer Success leadership, preferably in B2B SaaS or healthtech.
The predicted salary is between 90000 - 110000 € per year.
You will lead the entire post-sales journey for the UK's leading digital pharmacy network, unifying Customer Success, Account Management, and Onboarding into one high-performance function. Reporting to the CEO, you will build the infrastructure for health scoring and segmentation while personally managing strategic partnerships to drive retention and expansion revenue.
Why this role is remarkable
- Take full ownership of the CS playbook at a market-leading scaleup expanding internationally into new markets.
- Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals.
- High-influence leadership role within a well-funded healthtech company that is fundamentally transforming patient care access.
What You Will Do
- Unify Customer Success, Key Account Management, and Onboarding into a single coordinated function with shared goals.
- Build and execute proactive customer journeys, health scoring, and win-back strategies to maximize renewal rates.
- Personally lead strategic quarterly business reviews and identify expansion opportunities with the company's most valuable partners.
The ideal candidate
- 10+ years of Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.
- Proven track record of building CS operations from scratch, including segmentation frameworks, metrics, and playbooks.
- Strong commercial acumen with the ability to own revenue outcomes and performance-manage teams effectively.
Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform in London employer: Jack & Jill
Join a fast-growing digital health platform in London, where you will play a pivotal role in transforming patient care access. With a strong focus on employee growth and a collaborative work culture, this company offers competitive salaries, equity options, and the opportunity to lead a high-impact team in a dynamic environment. Embrace the chance to make a meaningful impact while working alongside passionate professionals dedicated to innovation in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform in London
✨Tip Number 1
Network like a pro! Reach out to connections in the healthtech space or those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. Tailor your answers to show how your experience aligns with their goals, especially around customer success and retention strategies.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've built high-performing teams and driven results in previous roles. Use specific examples that highlight your impact on customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Customer Success (£90k-£110k + Equity) at Fast-growing digital health platform in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Customer Success role. Highlight your experience in unifying teams and driving customer success, especially in B2B SaaS or healthtech environments. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming patient care access and how your leadership style can drive our Customer Success team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to build CS operations from scratch. Use metrics and examples to show how you've driven retention and expansion revenue in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to be part of our journey!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how health scoring and segmentation can impact retention and expansion revenue. Being able to discuss these metrics confidently will show your expertise and readiness for the position.
✨Showcase Your Leadership Experience
Prepare specific examples of how you've built and led high-performing teams in the past. Highlight your experience in unifying functions like Customer Success, Account Management, and Onboarding. This will demonstrate your capability to take ownership of the CS playbook and lead a team effectively.
✨Research the Company’s Market Position
Familiarise yourself with the digital health platform's current market position and competitors. Understanding their unique value proposition will allow you to tailor your answers and show how you can contribute to their growth and transformation in patient care access.
✨Prepare for Strategic Discussions
Be ready to discuss how you would approach strategic quarterly business reviews and identify expansion opportunities. Think about potential win-back strategies and proactive customer journeys you could implement. This will illustrate your strategic thinking and alignment with the company's goals.
