At a Glance
- Tasks: Own the client journey and drive revenue growth for a high-growth PropTech platform.
- Company: Exciting PropTech startup valued at £13.5M, gearing up for Series A.
- Benefits: Competitive salary, equity options, and a chance to shape the customer success function.
- Other info: Join a dynamic team and make a real impact in a fast-paced environment.
- Why this job: Take on a leadership role and influence product development while building strong client relationships.
- Qualifications: 5+ years in B2B SaaS Customer Success or Account Management, ideally in PropTech.
The predicted salary is between 55000 - 60000 € per year.
Company Description: PropTech startup with a £13.5M valuation, preparing for a Series A in 12 months.
Job Description: You will own the end-to-end client journey for a high-growth PropTech platform. From technical onboarding to commercial expansion, you'll act as a strategic partner to key accounts while building the customer success function from the ground up. You will bridge the gap between user feedback and product roadmap to drive long-term adoption.
Location: London, UK
Why this role is remarkable:
- Take full commercial ownership of the client funnel, managing everything from initial adoption to upsell and expansion at a £13.5M valuation startup.
- Influence the future of the platform by translating complex client feedback into actionable feature priorities for the product team.
- Step into a high-impact leadership role where you will manage a direct report from day one and shape the entire CS department ahead of a Series A.
What You Will Do:
- Lead the technical setup and training for key accounts, ensuring successful adoption during the critical first months post-sales handover.
- Drive revenue growth by managing the commercial relationship, identifying upsell opportunities, and securing long-term contract expansions.
- Act as a hands‐on relationship manager and problem‐solver, building deep trust with clients while navigating technical hurdles and operational challenges.
The ideal candidate:
- 5+ years of experience in B2B SaaS Customer Success or Account Management, ideally with a background in PropTech or high‐growth AI environments.
- Commercially driven professional with a proven track record of exceeding expansion targets and managing the financial health of a client portfolio.
- Strategic thinker who can diagnose underlying client pain points and communicate them clearly to engineers and product leaders to drive development.
Head of Customer Success (£55k-£60k + Equity) at £13.5M valuation PropTech startup in London employer: Jack & Jill
Join a dynamic PropTech startup in London, where you will play a pivotal role in shaping the customer success function and driving client engagement at a crucial stage of growth. With a competitive salary and equity options, our collaborative work culture fosters innovation and personal development, providing ample opportunities for career advancement as we prepare for our Series A funding. Be part of a passionate team that values your insights and empowers you to make a significant impact on our platform's future.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success (£55k-£60k + Equity) at £13.5M valuation PropTech startup in London
✨Tip Number 1
Network like a pro! Reach out to people in the PropTech space on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. We want you to be able to discuss how your experience aligns with their goals, especially around customer success and client relationships.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve navigated challenges in customer success. We love hearing about real-life scenarios that demonstrate your strategic thinking!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who can help shape the future of our platform.
We think you need these skills to ace Head of Customer Success (£55k-£60k + Equity) at £13.5M valuation PropTech startup in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your experience in B2B SaaS and any relevant PropTech background. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can drive growth at our startup. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to exceed expansion targets and manage client relationships. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the PropTech industry. Be ready to discuss how you've used metrics like Net Promoter Score (NPS) or Customer Lifetime Value (CLV) to drive growth in your previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex client issues in the past. Highlight specific challenges you faced and the strategies you implemented to resolve them, especially in a B2B SaaS context.
✨Understand the Product and Market
Research the startup's platform and its position in the PropTech market. Be prepared to discuss how you would bridge user feedback with product development, demonstrating your strategic thinking and understanding of the industry.
✨Demonstrate Leadership Potential
Since this role involves managing a direct report from day one, think about your leadership style. Prepare to share your approach to building a customer success function and how you would foster a collaborative team environment.
