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- Tasks: Design and own the customer success lifecycle, ensuring clients thrive with our AI platform.
- Company: Exciting VC-backed fintech startup led by industry veterans.
- Benefits: Meaningful equity, high-ownership role, and a chance to shape the future.
- Why this job: Be a key player in scaling a startup into a global unicorn.
- Qualifications: Experience in customer success and a passion for fintech innovation.
- Other info: Join a dynamic team and make a real impact from day one.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK
Why this role is remarkable:
- Opportunity to build and lead a foundational function at a well-founded fintech led by industry veterans from Stripe and Wise.
- Direct impact on the product roadmap by serving as the primary voice of the customer for a category-defining AI financial platform.
- High-ownership environment with meaningful equity and a front-row seat to scaling a pre-seed startup into a global unicorn.
What you will do:
- Design and own the end-to-end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch.
- Partner directly with startup founders and finance teams to ensure they maximize value from the platform’s AI automation tools.
- Define and track key success metrics such as activation, adoption, and NPS while building scalable support and enablement materials.
The ideal candidate:
- Proven experience scaling customer success.
Founding Customer Success Manager in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who have experience with startups. Use LinkedIn to connect and engage with industry veterans; you never know who might help you land that interview.
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share your ideas on how to enhance customer engagement and retention. This will demonstrate your proactive mindset and commitment to the role.
✨Tip Number 3
Prepare for interviews by researching the company’s product and its competitors. Be ready to discuss how you can contribute to their customer success lifecycle and what metrics you would focus on to drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to revolutionise customer success in fintech.
We think you need these skills to ace Founding Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Founding Customer Success Manager role. Highlight your experience in customer success and any relevant skills that align with our fintech focus. We want to see how you can bring value to our team!
Showcase Your Impact: When detailing your past experiences, focus on the impact you've made in previous roles. Use metrics and specific examples to illustrate how you've driven customer engagement and retention. This will help us understand your potential contribution to our startup.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our culture and values. Don’t be afraid to share your passion for customer success and why you’re excited about joining a fintech startup like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on being part of our journey!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, activation, and adoption rates. Be ready to discuss how you've used these metrics in past roles to drive customer engagement and retention.
✨Showcase Your Onboarding Strategies
Prepare examples of successful onboarding strategies you've implemented. Highlight how you tailored these processes to meet diverse customer needs, as this role will require designing the customer success lifecycle from scratch.
✨Understand the Fintech Landscape
Familiarise yourself with the fintech industry, especially AI automation tools. Being able to speak knowledgeably about trends and challenges in the sector will demonstrate your passion and readiness to contribute to the startup's mission.
✨Engage with Founders' Vision
Research the backgrounds of the founders and their vision for the company. During the interview, express how your values align with theirs and how you can help shape the customer success function to support their goals.
