At a Glance
- Tasks: Manage relationships with top FMCG brands and drive AI-powered commerce strategies.
- Company: Join a profitable startup leading the Generative Engine Optimization market.
- Benefits: Be part of a rapidly growing team with exciting career opportunities.
- Other info: Dynamic role with a focus on innovation and strategic growth.
- Why this job: Shape the future of AI search and work with global brands like P&G and Unilever.
- Qualifications: 5–10 years in Amazon marketplace management and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
Company Description: A confidential company.ai - Profitable, $4M pre-Series A category leader in Generative Engine Optimization (GEO).
Location: London, UK
As our Enterprise Customer Success Manager, you will bridge the gap between AI data intelligence and brand growth for global FMCG giants. You’ll lead strategic visibility conversations for platforms like Amazon Rufus and Walmart Sparky, translating complex LLM‑driven metrics into actionable commerce strategies that ensure world‑class brands dominate the next generation of AI‑powered search.
Why this role is remarkable:
- Join the category leader in Generative Engine Optimization (GEO) at year one of a massive market shift as AI search replaces traditional keyword SEO.
- Manage high‑stakes relationships with world‑renowned FMCG brands like P&G and Unilever, serving as their primary expert on AI marketplace discovery.
- Work for a rapidly growing, profitable startup that recently raised $4M to redefine how products are recommended by ChatGPT, Rufus, and Gemini.
What You Will Do:
- Own the end‑to‑end relationship for a portfolio of enterprise‑level Amazon and Walmart brands, driving retention, renewals, and expansion revenue.
- Lead strategic Monthly Business Reviews (MBRs) and QBRs to present Rufus/Sparky visibility insights and data‑driven growth recommendations to senior marketing leads.
- Coordinate a cross‑functional pod of specialists to ensure the execution of generative optimization strategies and maintain high delivery standards.
The ideal candidate:
- 5–10 years of professional experience with a deep background in Amazon marketplace management (3P, Vendor, or agency‑side).
- Proven track record of managing enterprise‑level consumer brand relationships and leading high‑level strategic conversations with senior e‑commerce stakeholders.
- Expert‑level understanding of Amazon SEO, share‑of‑voice, and emerging AI visibility metrics like Rufus recommendation rates and indexing.
Enterprise Customer Success Manager (Agentic Commerce) at a confidential company - Category lea[...] in London employer: Jack & Jill
Join a dynamic and innovative startup at the forefront of Generative Engine Optimization in London, where you will have the opportunity to work with leading global FMCG brands. Our collaborative work culture fosters creativity and growth, providing you with the tools and support needed to excel in your role as an Enterprise Customer Success Manager. With a focus on employee development and a commitment to redefining AI-powered search, this is a unique chance to be part of a transformative journey in a rapidly evolving market.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (Agentic Commerce) at a confidential company - Category lea[...] in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with FMCG brands or in AI. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s products and their impact on the market. Show us you understand how generative optimization works and how it can benefit brands like P&G and Unilever.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in their mission and how your skills can help them succeed in the evolving AI landscape.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you stand out. Tailor your approach to highlight your experience with Amazon marketplace management and your strategic thinking skills.
We think you need these skills to ace Enterprise Customer Success Manager (Agentic Commerce) at a confidential company - Category lea[...] in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience with Amazon marketplace management and any relevant metrics you've worked with. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about AI and how you can help brands like P&G and Unilever thrive in this new landscape. Let us know what excites you about this opportunity!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive retention and revenue. Numbers speak volumes, so if you've improved metrics or led successful projects, make sure we see those!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Jack & Jill
✨Know Your Stuff
Make sure you brush up on your knowledge of Amazon marketplace management and the latest trends in AI-driven commerce. Familiarise yourself with key metrics like Rufus recommendation rates and how they impact brand visibility. This will help you speak confidently about how you can drive growth for their enterprise clients.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully managed high-stakes relationships or led strategic conversations. Highlight your experience with FMCG brands and how you've helped them navigate the complexities of e-commerce. Real-life stories will make your application stand out!
✨Ask Insightful Questions
During the interview, don’t just wait for questions to be thrown at you. Prepare thoughtful questions that show your interest in the company’s vision and the role. Inquire about their approach to generative optimisation strategies and how they see the market evolving. This demonstrates your proactive mindset and genuine interest.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential challenges you might encounter in managing enterprise-level accounts and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
