At a Glance
- Tasks: Lead strategic calls and drive growth for top global brands using AI insights.
- Company: Join Azoma.ai, a leader in Generative Engine Optimization for major FMCG brands.
- Benefits: Competitive salary, dynamic work environment, and the chance to shape the future of commerce.
- Other info: Opportunity to build impactful relationships with senior marketing leaders in a thriving industry.
- Why this job: Be at the forefront of AI technology, transforming how brands engage with consumers.
- Qualifications: 5-10 years in e-commerce with expertise in Amazon/Walmart SEO and data analysis.
The predicted salary is between 65000 - 80000 £ per year.
Azoma.ai is a $4M pre-Series A category leader in Generative Engine Optimization (GEO) helping global FMCG giants like Diageo and Nestlé dominate AI-powered shopping agents.
You will own relationships with enterprise-level consumer brands navigating the shift to AI-powered marketplace visibility. As the trusted face of Azoma.ai, you’ll translate complex Rufus and Sparky data into actionable strategies for global FMCG leaders, managing multi-million pound Amazon portfolios and driving measurable growth through the new era of agentic commerce.
Location: London, UK
Why this role is remarkable:
- Join a profitable $4M pre-Series A category leader defining the "Agentic Commerce" space for global giants like Diageo, Nestlé, and Unilever.
- Work at the cutting edge of AI technology, helping brands optimize for Amazon Rufus and Walmart Sparky just as these platforms reshape product discovery.
- Own high-impact relationships with senior marketing leads at world-class FMCG companies, acting as a strategic partner in their transition to AI-first search.
What You Will Do:
- Lead strategic calls and Quarterly Business Reviews for enterprise brands, presenting Rufus/Sparky visibility insights and actionable recommendations for growth.
- Collaborate with internal delivery pods to ensure visibility frameworks and optimization strategies are executed perfectly across multi-million pound Amazon portfolios.
- Drive net revenue retention and expansion by demonstrating clear ROI through AI-driven recommendation rates and share-of-voice lift metrics.
The ideal candidate:
- Brings 5-10 years of experience in e-commerce, specifically as a 3P seller, vendor, or at an Amazon agency managing major client accounts.
- Possesses deep technical knowledge of Amazon/Walmart SEO and emerging AI visibility metrics like Rufus recommendation rates and indexing.
- Demonstrates exceptional analytical storytelling skills, with the ability to turn complex data dashboards into persuasive, executive-level strategic decisions.
Enterprise Customer Success Manager (£65k-£80k) at Azoma in London employer: Jack & Jill
Azoma.ai is an innovative leader in Generative Engine Optimization, offering a dynamic work environment in London that fosters creativity and collaboration. As an Enterprise Customer Success Manager, you will engage with top-tier FMCG brands, driving impactful strategies while benefiting from a culture that prioritises employee growth and cutting-edge technology. With competitive salaries and the opportunity to work at the forefront of AI advancements, Azoma.ai is committed to empowering its employees to thrive in a rapidly evolving marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (£65k-£80k) at Azoma in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jack & Jill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jack & Jill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Customer Success Manager (£65k-£80k) at Azoma in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jack & Jill:Your cover letter is your chance to shine! Tell us why you want to work at Jack & Jill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jack & Jill!
How to prepare for a job interview at Jack & Jill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
