At a Glance
- Tasks: Lead enterprise accounts in AI adoption and renewals, driving value through innovative onboarding.
- Company: Join Airtable, a leading no-code enterprise app platform with a dynamic culture.
- Benefits: Competitive salary, equity options, and clear career progression opportunities.
- Other info: Work in a high-growth environment with international transfer opportunities.
- Why this job: Be at the forefront of the AI revolution and empower Fortune 100 companies.
- Qualifications: 5+ years in Customer Success or Account Management in B2B SaaS.
The predicted salary is between 100000 - 115000 £ per year.
Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code.
Why this role is remarkable: Be at the forefront of the AI revolution by leading hands‑on workshops that help enterprise customers implement agentic automation and embedded AI agents. Join a Tier‑1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility. Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities.
What you will do:
- Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches.
- Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation.
- Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities.
The ideal candidate:
- Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models.
- Demonstrates a "teacher at heart" mindset with the ability to translate complex technical systems into actionable business insights for clients.
- Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.
Enterprise CS Lead - AI Adoption & Renewals (EMEA, London) employer: Jack & Jill
Airtable is an exceptional employer, offering a dynamic work culture that thrives on innovation and collaboration within its high-growth EMEA headquarters in London. Employees benefit from a clear career architecture with ample growth opportunities, including international transfers, while being part of a Tier-1 backed organisation that empowers them to lead the AI revolution for Fortune 100 clients. With competitive compensation, equity options, and a focus on employee development, Airtable stands out as a meaningful place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise CS Lead - AI Adoption & Renewals (EMEA, London)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can drive value, especially in AI adoption and renewals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your success in managing enterprise accounts and driving customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Enterprise CS Lead - AI Adoption & Renewals (EMEA, London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in Customer Success or Account Management, especially in B2B SaaS. We want to see how your skills align with driving AI adoption and managing renewals.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can help enterprise customers implement automation. Be genuine and let your personality come through.
Showcase Your Achievements:Quantify your successes! Whether it's improving customer engagement or driving renewals, we love numbers. Share specific examples that demonstrate your impact in previous roles, especially in onboarding and account management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Stuff
Make sure you understand Airtable's platform inside and out. Familiarise yourself with its features, especially around AI adoption and automation. This will help you speak confidently about how you can drive value for enterprise customers.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in Customer Success or Account Management. Focus on instances where you've managed multiple accounts, led onboarding processes, or executed data-driven strategies to improve customer engagement.
✨Be a Problem Solver
During the interview, think about how you can address potential challenges that enterprise customers might face. Discuss your approach to mitigating risks and driving license activation, as this aligns perfectly with the role's responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current strategies for AI adoption or how they measure customer ROI. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
