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- Tasks: Own the customer journey from onboarding to renewals and upsells.
- Company: Leading healthtech SaaS company in London with a mission-driven focus.
- Benefits: Competitive salary, equity options, and a chance to make a real difference.
- Why this job: Shape customer success while helping millions overcome musculoskeletal pain.
- Qualifications: 3-5 years of B2B SaaS experience and a passion for customer success.
- Other info: Fast-paced startup environment with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
A leading healthtech SaaS company in London is seeking a Customer Success Manager to own the full customer lifecycle, from onboarding to renewals and upsells.
The ideal candidate will have 3-5 years of experience in B2B SaaS and be comfortable in a fast-paced startup.
This is a remarkable opportunity to shape the customer success function and contribute to a mission-driven company aiming to eliminate musculoskeletal pain for millions globally, with competitive salary and equity on offer.
Early-Stage Customer Success Manager (Equity) in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early-Stage Customer Success Manager (Equity) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company's mission and values. Since they’re all about eliminating musculoskeletal pain, think about how your experience aligns with that goal and be ready to share relevant stories.
✨Tip Number 3
Showcase your customer success skills! Be ready to discuss specific examples of how you've improved customer satisfaction or driven renewals in your previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Early-Stage Customer Success Manager (Equity) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your B2B SaaS experience and any relevant achievements that showcase your ability to manage customer lifecycles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about healthtech and how you can contribute to our mission. Share specific examples of how you've successfully onboarded customers or driven renewals in the past.
Showcase Your Soft Skills: Customer success is all about relationships! Make sure to highlight your communication, problem-solving, and empathy skills in your application. We want to see how you connect with customers and help them succeed.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at Jack & Jill
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their product offerings and how they aim to eliminate musculoskeletal pain. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles that highlight your experience in managing the customer lifecycle. Discuss how you've successfully onboarded clients, handled renewals, and executed upsells in a B2B SaaS environment. Use metrics to demonstrate your impact!
✨Embrace the Startup Culture
Since this role is in a fast-paced startup, be ready to discuss how you thrive in dynamic environments. Share stories that illustrate your adaptability, problem-solving skills, and ability to wear multiple hats. This will reassure them that you're a great fit for their culture.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current customer success strategies, challenges they face, and how they measure success. This shows your proactive mindset and eagerness to contribute.
