At a Glance
- Tasks: Manage high-value accounts and ensure successful project delivery for premium clients.
- Company: Leading freelancer management platform backed by top UK investors.
- Benefits: Join a supportive team culture in a high-growth environment.
- Other info: Opportunity to drive commercial impact and build long-term client relationships.
- Why this job: Be part of redefining the future of work with innovative brands.
- Qualifications: Experience in Customer Success or Account Management in B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
You will act as the critical bridge between premium clients and the freelance marketplace, ensuring successful project delivery through high-touch relationship management. This role focuses on account health and customer success rather than traditional talent acquisition, driving value by helping enterprises navigate and optimize their flexible workforce strategies at scale.
Location: London, UK
Why this role is remarkable:
- Step into a high-growth environment that is redefining the future of work for the world's most creative and innovative brands.
- Shift from a recruitment-heavy focus to a strategic customer success and account management partner role with deep commercial impact.
- Join an established market leader in the freelance management space with significant funding and a mature, supportive team culture.
What You Will Do:
- Manage a portfolio of high-value enterprise accounts, serving as their primary point of contact for project delivery and platform adoption.
- Partner with clients to understand their strategic hiring needs and translate them into successful workforce solutions within the platform.
- Monitor account health and performance metrics, proactively identifying opportunities to expand the partnership and improve delivery outcomes.
The ideal candidate:
- Proven experience in Customer Success or Account Management within a B2B SaaS, recruitment tech, or professional services environment.
- Strong commercial acumen with a track record of building long-term relationships and driving retention across enterprise-level stakeholders.
- Excellent communication skills with the ability to balance the needs of a two-sided marketplace while focusing on client satisfaction.
Delivery Manager at market-leading freelancer management platform in London employer: Jack & Jill
Join a market-leading freelancer management platform in London, where you will thrive in a high-growth environment that champions innovation and creativity. With a strong focus on customer success and account management, you'll benefit from a supportive team culture that prioritises employee growth and development, making it an excellent place for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager at market-leading freelancer management platform in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their success. Tailor your responses to show you're not just a fit for the role, but for the team too!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use specific situations where you drove customer success or managed accounts effectively. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Delivery Manager at market-leading freelancer management platform in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Delivery Manager. Highlight your experience in Customer Success or Account Management, especially in B2B SaaS or recruitment tech. We want to see how you've built relationships and driven retention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission. We love seeing genuine enthusiasm for the freelance management space.
Showcase Your Communication Skills:Since this role involves balancing the needs of clients and freelancers, demonstrate your excellent communication skills in your application. Share examples of how you've successfully managed relationships and resolved conflicts in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can bridge the gap between clients and the freelance marketplace effectively.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve driven customer success and account health, as this role is all about building long-term partnerships.
✨Understand the Freelance Landscape
Familiarise yourself with current trends in the freelance market and how they impact businesses. Being able to discuss these insights will show your potential employer that you’re not just a fit for the role, but also passionate about the industry.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s goals. This could include inquiries about their approach to account management or how they measure success in client relationships. It shows you’re engaged and serious about contributing to their mission.
