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- Tasks: Support estate agents, buyers, and sellers while enhancing our service strategy.
- Company: Join Kotini Ltd, a VC-backed proptech startup transforming property transactions.
- Benefits: Competitive salary up to £40k, remote work options, and clear career progression.
- Why this job: Be part of a high-impact team fixing the UK home-buying process with autonomy.
- Qualifications: Experience in UK Estate Agency and strong communication skills are essential.
- Other info: Dynamic startup environment with opportunities for leadership roles as we grow.
The predicted salary is between 40000 - 40000 £ per year.
Join a high-growth startup fixing the UK’s broken home-buying process. As our next customer success hire, you will provide direct support to estate agents, buyers, and sellers while shaping our service strategy. This high-ownership role bridges technical support and proactive relationship management to ensure every user experiences a seamless, digital property journey.
Location: London, UK / Remote
Why this role is remarkable:
- High-impact opportunity to join a seed-stage startup backed by InnovateUK and the Geovation accelerator, handling ~3% of all England & Wales home sales.
- Unrivaled autonomy to build customer success processes from the ground up alongside a founding team of experts from Coutts, NatWest, and Tails.com.
- Clear career progression pathways into leadership or specialized business functions as the company scales its digital-first estate agency platform.
What you will do:
- Provide multi-channel support to estate agents, buyers, and sellers to resolve complex transaction issues and ensure platform satisfaction.
- Develop and iterate on a comprehensive library of training materials and support content to drive self-service and product education.
- Conduct regular customer check-ins with estate agents to assess product engagement, gather feedback, and identify opportunities for deeper feature adoption.
The ideal candidate:
- Professional experience or deep domain knowledge in UK Estate Agency and the mechanics of residential property transactions.
- Proven ability to thrive in early-stage startup environments where proactive problem-solving and comfort with ambiguity are essential.
- Exceptional communication skills with a track record of following through on client promises and building long-term trust with stakeholders.
Customer Support/Success Manager (Up to £40k) at Kotini Ltd in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support/Success Manager (Up to £40k) at Kotini Ltd in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Kotini Ltd. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching Kotini Ltd and their mission. Show us you’re genuinely interested in fixing the home-buying process and how your skills can contribute to that goal.
✨Tip Number 3
Practice your communication skills! As a Customer Support/Success Manager, you’ll need to convey complex information clearly. Role-play with a friend or use mock interviews to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people, including Jill and Jack, who are eager to find the perfect fit for Kotini Ltd.
We think you need these skills to ace Customer Support/Success Manager (Up to £40k) at Kotini Ltd in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Support/Success Manager. Highlight any experience you have in estate agency or property transactions, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fixing the home-buying process and how your background makes you the perfect fit for Kotini Ltd. Keep it engaging and personal.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. This will demonstrate your proactive approach and ability to thrive in a startup environment, which is key for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets into the right hands quickly!
How to prepare for a job interview at Jack & Jill
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK estate agency market and property transactions. Familiarise yourself with common issues that estate agents, buyers, and sellers face. This will help you demonstrate your expertise and show that you're ready to tackle the challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex issues or improved customer satisfaction. Highlight how you approached these situations proactively, as this is crucial for a role in a high-growth startup like Kotini Ltd.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since exceptional communication skills are a must for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you can convey your ideas effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about Kotini Ltd's vision, culture, and customer success strategies. This not only shows your genuine interest in the company but also helps you assess if it's the right fit for you. Plus, it demonstrates your proactive approach to understanding the business.