At a Glance
- Tasks: Manage customer experience programs and turn feedback into actionable insights.
- Company: Dynamic London-based consultancy working with top retail and finance brands.
- Benefits: Hybrid work culture, autonomy, and performance-based bonuses.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Transform customer strategies for well-known brands while shaping your own role.
- Qualifications: 4-6 years in Customer Success or SaaS consulting with strong analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Overview
Company Description: Growing London-based CX consultancy partnering with blue-chip retail and financial brands.
Job Description: Manage a portfolio of high-impact customer experience programs for major UK brands. You will serve as the primary strategic contact, leveraging platforms like Medallia to turn raw feedback data into actionable insights. This hybrid role combines project delivery and consulting, offering ownership over both client outcomes and internal business operations.
Location: London, UK
Why this role is remarkable: Work directly with household names across retail, finance, and hospitality to transform their customer listening strategies. Enjoy genuine autonomy in a small, agile consultancy where you can shape your own role and contribute to new service offerings. Benefit from a hybrid culture that balances London-based collaboration with remote flexibility and a performance-based bonus structure.
What You Will Do:
- Lead strategic client meetings and business reviews to ensure customers derive maximum value from CX technology platforms.
- Coordinate end-to-end project delivery for platform implementations and enhancements alongside technical teams and partners.
- Analyze complex customer feedback data to identify trends and generate actionable recommendations for executive stakeholders.
The ideal candidate:
- Possesses 4–6 years of experience in Customer Success, SaaS consulting, or managing large-scale CX programs.
- Demonstrates a strong analytical mindset with the ability to translate data into compelling strategic narratives for clients.
- Has a proven track record of managing multiple complex projects and stakeholders simultaneously in a fast-paced environment.
Customer Success Manager at growing London-based CX consultancy employer: Jack & Jill
As a growing London-based CX consultancy, we pride ourselves on fostering a dynamic work environment that empowers our Customer Success Managers to take ownership of their roles and drive impactful change for renowned retail and financial brands. Our hybrid culture promotes collaboration while offering the flexibility to work remotely, alongside a performance-based bonus structure that rewards your contributions. Join us to not only enhance your career through meaningful projects but also to be part of a team that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager at growing London-based CX consultancy
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Showcase your skills in action! If you’ve got experience with platforms like Medallia, consider creating a mini-case study or presentation that highlights how you turned feedback into actionable insights. This can really impress during interviews.
✨Tip Number 3
Prepare for those strategic client meetings! Brush up on your analytical skills and be ready to discuss how you can help clients maximise their CX technology. Practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in customer experience. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Customer Success Manager at growing London-based CX consultancy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in managing customer experience programs and any relevant SaaS consulting work. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can bring value to our consultancy. Don’t forget to mention your analytical mindset and project management experience!
Showcase Your Analytical Skills:Since this role involves turning feedback data into insights, make sure to highlight any experience you have with data analysis. We love seeing examples of how you've used data to drive decisions or improve customer experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies and SaaS consulting. Be ready to discuss how you've managed large-scale CX programmes in the past, and think about specific examples where you've turned data into actionable insights.
✨Show Off Your Analytical Skills
Since this role involves analysing complex customer feedback data, prepare to demonstrate your analytical mindset. Bring examples of how you've identified trends from data and translated them into strategic recommendations for clients.
✨Prepare for Client Meetings
As you'll be leading strategic client meetings, practice how you would approach these discussions. Think about how you can ensure customers derive maximum value from CX technology platforms and be ready to share your ideas on enhancing their experience.
✨Emphasise Your Project Management Experience
This role requires managing multiple projects simultaneously, so highlight your project management skills. Be prepared to discuss how you've coordinated end-to-end project delivery in fast-paced environments and how you handle stakeholder communication.
