At a Glance
- Tasks: Lead a team to ensure top-notch service for elite law firms and drive software adoption.
- Company: Join a high-growth legal tech firm revolutionising private investment fund software.
- Benefits: Competitive salary, equity options, and the chance to shape the future of legal tech.
- Other info: Dynamic role with significant impact and career advancement opportunities.
- Why this job: Be at the forefront of innovation in legal tech with an elite customer base.
- Qualifications: Experience in customer success or legal expertise with strong leadership skills.
The predicted salary is between 90000 - 115000 £ per year.
Intelligent Legal Solutions (ILS) Limited is a high-growth London legal tech firm building specialized software for the world’s most prestigious law firms focused on private investment fund formation.
As the Customer Success Manager, you will take full ownership of the CS function, reporting to the COO. You’ll manage a team of five Legal Technologists while maintaining white‑glove relationships with "magic circle" law firms. Your leadership will ensure 100% retention and drive the successful adoption of our new GP portal.
Location: London, UK
Why this role is remarkable:
- Lead an elite customer base including US "white shoe" and UK "magic circle" firms with a proven 100% pilot‑to‑conversion and retention record.
- Take immediate ownership of a senior leadership function, managing a specialized team of five Legal Technologists from day one with direct COO reporting.
- Play a central role in the launch of our highly anticipated GP portal, shaping the future of digital infrastructure for private investment funds.
What You Will Do:
- Act as the senior point of contact for legal and innovation teams at elite law firms, delivering a high‑touch, white‑glove service experience by phone and email.
- Manage and mentor a team of five Legal Technologists, overseeing work quality, setting priorities, and developing their expertise in legal platform capabilities.
- Collaborate cross‑functionally with product, engineering, and QA to prioritise customer feedback and ensure seamless delivery of new features and bug fixes.
The ideal candidate:
- Brings extensive experience as a Customer Success Manager in legal tech or is a qualified funds lawyer from a leading global practice.
- Demonstrates a deep understanding of private investment funds or the ability to master complex legal workflows and fund formation processes rapidly.
- Possesses prior people management experience and a law degree or GDL, with the professional tact required to manage demanding, high‑stakes enterprise clients.
Customer Success Manager (£90k-£115k + Equity) at Intelligent Legal Solutions (ILS) Limited in London employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (£90k-£115k + Equity) at Intelligent Legal Solutions (ILS) Limited in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jack & Jill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jack & Jill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (£90k-£115k + Equity) at Intelligent Legal Solutions (ILS) Limited in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jack & Jill:Your cover letter is your chance to shine! Tell us why you want to work at Jack & Jill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jack & Jill!
How to prepare for a job interview at Jack & Jill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
