Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive AI adoption in HR teams and manage a portfolio of enterprise accounts.
- Company: Exciting AI HR startup backed by industry leaders like Slack and Shopify.
- Benefits: Competitive salary, bonus, equity, and the chance to shape the future of work.
- Other info: High-impact role with opportunities for career growth and influence.
- Why this job: Join an elite team and transform global organisations with cutting-edge AI technology.
- Qualifications: 2-4 years in Customer Success and a passion for innovative tech.
The predicted salary is between 70000 - 70000 £ per year.
You will pioneer the adoption of agentic AI within enterprise HR teams, managing a high-value portfolio of 1,000+ employee accounts. As an early member of the CS team, you will drive the rollout of a cutting‑edge AI layer, transforming how global organizations orchestrate workflows across HR, IT, and Finance.
Why this role is remarkable:
- Shape the future of work by deploying Athena, a first‑of‑its‑kind agentic AI workforce, to global enterprise customers like Quantexa and Manychat.
- Join an elite team backed by Tier‑1 investors including Y Combinator, Pathlight, and the CEOs of LinkedIn and Stripe.
- High‑impact opportunity to define the AI‑enabled CS playbook under leadership from former global CS heads at world‑class SaaS companies.
What You Will Do:
- Partner with enterprise leaders to drive deep adoption of AI agents, conducting high‑level workshops to transform their operational workflows.
- Manage the full customer lifecycle for a strategic portfolio, including onboarding, renewals, and expansion opportunities to ensure long‑term success.
- Act as a critical feedback loop between enterprise customers and the Product/Engineering teams to influence the roadmap of the AI infrastructure.
The ideal candidate:
- 2‑4 years of experience in Customer Success.
Customer Success Manager (£70k + Bonus + Equity) at $20M Series A AI HR infrastructure startup in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£70k + Bonus + Equity) at $20M Series A AI HR infrastructure startup in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to be able to discuss how you can drive the adoption of AI agents and transform workflows. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in managing customer lifecycles and driving success. We suggest doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager (£70k + Bonus + Equity) at $20M Series A AI HR infrastructure startup in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in managing customer relationships and driving adoption of new technologies, especially in AI or SaaS environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about AI and how you can help shape the future of work. Share specific examples of how you've successfully managed customer portfolios and driven engagement in previous roles.
Showcase Your Communication Skills: As a Customer Success Manager, communication is key! Make sure your application reflects your ability to convey complex ideas simply and effectively. Use clear language and structure to make your points stand out.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Jack & Jill
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI, especially how it applies to HR. Be ready to discuss how AI can transform workflows and improve efficiency. This shows you're not just interested in the role but also passionate about the technology behind it.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven adoption of new technologies. Highlight any metrics or outcomes that demonstrate your impact, as this will resonate well with the interviewers.
✨Understand Their Customers
Research the types of enterprise customers they work with, like Quantexa and Manychat. Think about their potential pain points and how you could help address them using the AI solutions offered. This will show that you’re proactive and understand the market.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for AI in HR and how they plan to scale their customer success efforts. This not only demonstrates your interest in the role but also gives you a chance to gauge if the company aligns with your career goals.