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For Companies At a Glance
- Tasks: Lead customer onboarding, training, and drive renewals for a healthtech SaaS platform.
- Company: Join a well-funded healthtech SaaS company making waves in London.
- Benefits: Competitive salary, equity options, and a chance to shape customer success.
- Why this job: Make a real impact on customer journeys and drive commercial growth.
- Qualifications: Experience in customer success or account management is a plus.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 45000 - 50000 £ per year.
We’re looking for an early‑stage Customer Success Manager to join our well‑funded healthtech SaaS platform based in London. You’ll own the full customer lifecycle, from onboarding and training to renewals and upsells, driving measurable outcomes and commercial growth.
What you will do:
- Lead smooth, high‑quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.
- Own renewals and upsell opportunities, proactively monitoring.
Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common Customer Success Manager scenarios. We should be ready to discuss how we’d handle onboarding, renewals, and upsells with real examples from our past experiences.
✨Tip Number 3
Showcase your passion for healthtech! We need to demonstrate our understanding of the industry and how we can contribute to the company's mission during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager (£45k-£50k + Equity) at well-funded healthtech SaaS platform in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in onboarding, training, and managing customer relationships, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about healthtech and how your skills can drive customer success. Be genuine and let your personality shine through!
Showcase Measurable Outcomes: When detailing your past experiences, focus on specific achievements and measurable outcomes. We love numbers, so if you’ve improved customer retention or increased upsells, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Jack & Jill
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like NPS, churn rate, and customer lifetime value. Be ready to discuss how you've used these metrics in past roles to drive growth and improve customer satisfaction.
✨Showcase Your Onboarding Experience
Prepare examples of successful onboarding processes you've led. Highlight specific strategies you used to ensure a smooth transition for customers and how you measured their success post-onboarding.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you turned them into opportunities for upselling or improving customer relationships.
✨Research the Company and Its Products
Dive deep into the healthtech SaaS platform's offerings. Understand their unique selling points and be prepared to discuss how you can contribute to their mission of driving measurable outcomes for customers.
