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- Tasks: Own and scale the customer success strategy for hospitality partners.
- Company: Well-funded circular fintech platform with a high-performance culture.
- Benefits: Competitive salary, growth opportunities, and a dynamic startup environment.
- Why this job: Join a high-growth fintech and make a real impact in the hospitality sector.
- Qualifications: 5+ years in customer success or relationship management, preferably in fintech.
- Other info: Collaborate with an elite team focused on winning together.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Company Description: Well-funded circular fintech platform.
Job Description: You will own and scale the post-onboarding experience for a growing portfolio of hospitality partners. By delivering performance insights and managing the relationship lifecycle, you will ensure long-term retention and growth. This handsâon role combines highâlevel strategy with execution, acting as the primary advocate for merchants within a fastâmoving startup environment.
Location: London, UK
Why this role is remarkable:
- Opportunity to join a highâgrowth fintech backed by topâtier VCs in Europe and North America.
- Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.
- Join an elite team of Aâplayers with a culture focused on high performance, ownership, and winning together.
What you will do:
- Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting accountâlevel KPIs.
- Manage the endâtoâend merchant experience postâonboarding, providing dataâdriven performance insights and resolving technical or operational issues.
- Collaborate with internal teams to translate merchant feedback into product improvements and support the lending process for capital expansion.
The ideal candidate:
- 5+ years of experience in customer success, relationship management, or sales, preferably within fintech or SaaS.
- Proven track record of growing and retaining revenueâgenerating accounts in a fastâpaced, startup environment.
- Dataâdriven mindset with the ability to interpret complex metrics and make strategic decisions based on business insights.
Customer Success Manager in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
â¨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successes in customer success or relationship management. This will help you stand out during interviews and showcase your data-driven mindset.
â¨Tip Number 3
Be proactive! Donât just wait for job postings; reach out directly to companies youâre interested in. Express your enthusiasm for their mission and how you can contribute to their customer success strategy.
â¨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives us a chance to see your genuine interest in joining our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in customer success, relationship management, and any relevant fintech or SaaS experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be sure to mention specific examples of how you've driven retention and growth in previous roles.
Showcase Your Data Skills: Since this role requires a data-driven mindset, donât forget to include examples of how you've used data to make strategic decisions. We love seeing candidates who can interpret complex metrics and turn them into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, itâs super easy!
How to prepare for a job interview at Jack & Jill
â¨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your data-driven mindset. Brush up on key metrics related to customer retention and account growth. Be ready to discuss how you've used data to drive decisions in previous roles.
â¨Showcase Your Relationship Skills
This role is all about managing relationships, so come prepared with examples of how you've successfully built and maintained partnerships. Think of specific instances where you turned a challenging situation into a positive outcome for both parties.
â¨Understand the Companyâs Mission
Research the fintech platform thoroughly. Understand their goals, values, and the unique challenges they face in the hospitality sector. This will help you tailor your answers and show that you're genuinely interested in contributing to their success.
â¨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as resolving a merchant's technical issue or improving a struggling account. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process.
