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- Tasks: Manage patient engagement platform deployments and support clients throughout the process.
- Company: VC-backed health tech startup with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and direct access to founders.
- Why this job: Shape the future of clinical research while making a real impact.
- Qualifications: 1-2 years in a client-facing role, strong communication skills.
- Other info: Join a dynamic team in a high-growth environment.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Associate role for a VC-backed health tech startup. You will own the end-to-end implementation of a patient engagement platform for clinical research customers. Reporting to the COO, you will bridge the gap between technical and commercial teams to drive product configuration, manage deployments, and maintain high-quality training materials for global research sites.
Location: London, UK
Why this role is remarkable:
- Direct access to founders and a seat at the table in a high-growth startup environment where your contributions shape the product's future.
- Join a well-funded venture backed by top-tier VCs focused on solving critical bottlenecks in the multi-billion dollar clinical research industry.
- Significant career growth potential as you transition from managing individual implementations to helping build out the customer success function from the ground up.
What you will do:
- Manage the end-to-end deployment lifecycle, from initial application configuration and testing to patient-facing rollout.
- Act as the primary technical and operational point of contact for clients, providing ongoing support and triaging incoming requests.
- Collaborate with technical and commercial teams to ensure client feedback is prioritised in the product development roadmap.
The ideal candidate:
- 1-2 years of experience in a client-facing role such as customer success.
Customer Success Associate in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the health tech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. We want to see how you can fit into our culture and contribute to our goals, so show us you’re passionate about what we do!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help us bridge the gap between technical and commercial teams. We love candidates who can communicate clearly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Associate role. Highlight any relevant experience you have in client-facing roles and showcase how you've successfully managed projects or implementations in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about health tech and how your skills can help bridge the gap between technical and commercial teams. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your ability to triage requests and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Jack & Jill
✨Know the Product Inside Out
Before your interview, make sure you understand the patient engagement platform and its role in clinical research. Familiarise yourself with how it works, its features, and the benefits it brings to clients. This will help you demonstrate your enthusiasm and knowledge during the conversation.
✨Showcase Your Client-Facing Experience
Prepare specific examples from your past roles where you've successfully managed client relationships or resolved issues. Highlight how you’ve acted as a bridge between technical and commercial teams, as this is crucial for the Customer Success Associate role.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company’s mission and future. Inquire about their approach to client feedback and how they envision the customer success function evolving. This not only shows your engagement but also helps you assess if the company aligns with your career goals.
✨Demonstrate Adaptability and Growth Mindset
In a high-growth startup, things can change rapidly. Share examples of how you've adapted to new challenges or learned new skills quickly. Emphasising your willingness to grow and contribute to building the customer success function will resonate well with the interviewers.
