At a Glance
- Tasks: Lead AI transformation projects and build strategies for major firms in law and finance.
- Company: Join Faculty, a leading applied AI powerhouse with a global customer base.
- Benefits: Competitive salary, opportunity to shape a new practice, and work with top-tier talent.
- Other info: Dynamic role with opportunities for thought leadership and industry engagement.
- Why this job: Take ownership of innovative AI solutions and make a real impact in professional services.
- Qualifications: Experience in technology transformations and a strong leadership mindset.
The predicted salary is between 80000 - 100000 £ per year.
Faculty is a London‑based applied AI powerhouse that has spent over a decade delivering human‑centric AI solutions to 350+ global customers across government, finance, and retail sectors.
Lead the Professional Services practice at Faculty, building a go‑to‑market strategy for major firms in law, accounting, and finance. You will move AI from experimental pilots to enterprise‑wide reality, managing multidisciplinary teams of PhD‑calibre engineers. This role balances high‑level strategic advisory with the hands‑on delivery of production‑grade software in complex, regulated environments.
Location: London, UK
Why this role is remarkable:
- Take true ownership of building a new practice within an established AI leader, defining the strategy and growth path rather than inheriting an existing book of business.
- Collaborate with world‑class technical talent, including PhD‑calibre data scientists and engineers, to deliver high‑impact, responsible AI that solves real‑world operational challenges.
- Join a company with a decade‑long track record and 350+ global customers, uniquely positioned to dominate the professional services market as it undergoes profound AI‑driven reinvention.
What You Will Do:
- Shape and execute the go‑to‑market strategy for the Professional Services sector, identifying key opportunities and building long‑term, trusted relationships with C‑suite stakeholders.
- Lead complex, production‑grade AI transformation programs, guiding cross‑functional teams from initial strategic concepts through to the successful deployment of agentic AI solutions.
- Elevate Faculty’s industry profile through thought leadership and media engagement, articulating how AI can automate complex knowledge work and drive sustained commercial advantage.
The ideal candidate:
- Proven track record of leading large‑scale technology transformations or organizational change within professional services, BPO organizations, or as a senior consultant at a top‑tier firm.
- Deep domain expertise in at least one professional services vertical, with a particular interest in those who have delivered AI‑driven transformations in Finance, CFO, or Treasury functions.
- Commercially driven leadership mindset with the ability to own revenue responsibility while maintaining a hands‑on approach to unblocking teams and ensuring technical excellence.
Customer Director - Professional Services at Faculty in London employer: Jack & Jill
Faculty is an exceptional employer, offering a unique opportunity to lead the Professional Services practice within a pioneering AI firm based in London. With a collaborative work culture that fosters innovation and growth, employees are empowered to shape strategies and drive impactful AI solutions alongside world-class talent. The company’s commitment to professional development and its strong market position make it an ideal place for those seeking meaningful and rewarding careers in the rapidly evolving AI landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director - Professional Services at Faculty in London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Jack & Jill!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Customer Director - Professional Services at Faculty in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Jack & Jill, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Jack & Jill
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Jack & Jill’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
