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- Tasks: Support users on their wellness journey with empathetic guidance and high-quality assistance.
- Company: Fast-growing healthtech platform backed by top-tier VCs.
- Benefits: Career development opportunities in a mission-driven environment.
- Why this job: Make a real impact on user health outcomes while collaborating with innovative teams.
- Qualifications: Experience in customer support, excellent communication skills, and a passion for wellness.
- Other info: Join a dynamic team at the forefront of consumer health innovation.
The predicted salary is between 36000 - 60000 £ per year.
Company Description: Well-funded healthtech platform.
Job Description: You will act as a primary point of contact for users navigating a personalized wellness journey, providing high-touch support and guidance to help them achieve their goals. This role involves bridging the gap between digital tools and real-world health outcomes by delivering empathetic, high-quality assistance while collaborating with internal teams to improve the member experience.
Location: London, UK
Why this role is remarkable: Join a rapidly scaling organization at the intersection of data science and personalized wellness, offering significant career development opportunities. Backed by top-tier VCs, the company is expanding its global footprint and leading innovation in a high-growth consumer health sector. Work in a mission-driven environment where your daily interactions directly impact user health outcomes and influence future product features.
What you will do:
- Provide high-touch support to members via digital channels, ensuring they receive timely and empathetic guidance on their journey.
- Act as a member advocate by identifying pain points and collaborating with product and engineering teams to enhance the platform.
- Maintain a high standard of service quality while navigating complex user inquiries and fostering long-term member engagement.
The ideal candidate:
- Proven experience in a customer-facing or support role within a fast-paced environment, preferably in tech or wellness.
- Exceptional communication skills with the ability to translate complex information into clear, actionable advice for a diverse audience.
- A proactive problem-solver who thrives in a collaborative setting and is passionate about improving user experiences through empathy and data.
Care Specialist in London employer: Jack & Jill
Contact Detail:
Jack & Jill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthtech space, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and wellness. Think about how you can showcase your empathy and problem-solving skills. We want to see how you can connect with users and make their journey smoother!
✨Tip Number 3
Showcase your passion for wellness and tech in your conversations. Share personal stories or experiences that highlight your commitment to helping others. This will resonate with employers looking for someone who truly cares about user outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Care Specialist in London
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let us see your enthusiasm for health and wellness. Share any personal experiences or insights that connect you to the role of Care Specialist. We love candidates who are genuinely excited about making a difference in people's lives!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer support or tech. We want to see how your skills align with our mission at StudySmarter, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. We appreciate candidates who can communicate effectively, just like we do with our users!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jack & Jill
✨Know the Company Inside Out
Before your interview, take some time to research the healthtech platform thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Care Specialist, empathy is key. Prepare examples from your past experiences where you've provided high-touch support or resolved complex user inquiries. Highlight how your approach positively impacted the user experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to navigate challenges in a customer-facing role. Practise articulating your thought process and the steps you took to resolve issues.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how they measure success in this role, or what challenges the company is currently facing. This shows your engagement and eagerness to contribute.
