At a Glance
- Tasks: Drive customer onboarding and build systems for success in the automotive repair industry.
- Company: Partly, a fast-growing startup revolutionising automotive repair with AI technology.
- Benefits: Equity options, dynamic work environment, and opportunities for professional growth.
- Other info: Join a rapidly expanding team backed by top investors and shape the future of vehicle repair.
- Why this job: Make a real impact in a high-growth company at the forefront of AI and automotive innovation.
- Qualifications: 1-3 years in customer success or account management with a knack for building efficient systems.
The predicted salary is between 50000 - 70000 £ per year.
- Job Title
- Customer Success Manager
- Salary
- Not Disclosed + Equity
- Company Description
Partly is a $50M Series B startup founded by ex‑Rocket Lab engineers building the AI infrastructure layer for the $2tn global automotive repair industry.
Job Description
As a Customer Success Manager at Partly, you will drive newly signed UK repairers from signature to weekly active usage.
You will bridge the gap between relationship management and systems rigour, building the repeatable playbooks and data‑driven tracking needed to scale activation without linear headcount growth across the UK market.
- Location
- London, UK
- Why this role is remarkable
- Join a high‑growth scaleup that expanded from 40 to 160 people in 18 months, backed by world‑class investors like DST Global and Blackbird Ventures.
- Have direct ownership over the "weekly active" metric for the UK market, with the autonomy to build activation systems from scratch.
- Work at the intersection of AI and heavy industry, deploying the world’s first foundation model purpose‑built for vehicle damage and repair.
What You Will Do
- Take post‑sales handoffs to drive repairers through onboarding and training until they reach consistent weekly active status.
- Build and document the activation and retention playbook, systematising manual tasks into repeatable processes the entire team can adopt.
- Act as the internal "Voice of the Repairer," synthesising customer feedback into actionable insights for the Product and Engineering teams.
- The ideal candidate
- Has 1–3 years of customer success or account management experience with a proven track record of owning adoption or retention outcomes.
- Is a systems‑builder who instinctively identifies manual inefficiencies and transforms them into structured, scalable workflows using data and CRM tools.
- Demonstrates an ownership mindset with the ability to build trust quickly with technical engineers and automotive repairers alike.
- #J-18808-Ljbffr
Customer Success Manager (+ Equity) at Partly in Lincoln employer: Jack & Jill
At Jack & Jill, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our team enjoys a range of benefits including flexible working arrangements, professional development opportunities, and a collaborative environment that encourages creativity and growth. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and the chance to work with industry leaders in AI-driven marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (+ Equity) at Partly in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jack & Jill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jack & Jill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (+ Equity) at Partly in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jack & Jill:Your cover letter is your chance to shine! Tell us why you want to work at Jack & Jill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jack & Jill!
How to prepare for a job interview at Jack & Jill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
